Operations Quality Enrichment Director
Operations Quality Enrichment Director
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1 Vacancy
Job Description
Overview
Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
- Medical Dental Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
- Tuition reimbursement
Base pay in range will be determined by applicants skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.
Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
Under the direction of the Legal Department the Quality Enrichment Program Director Operations is responsible for enhancing a culture of providing quality care and services to residents promoting regulatory compliance and advancing compliance with policies and procedures. This role achieves these endeavors by leading strategic peer review enterprises focused on community operations and resident services.
- Conducts strategic peer review visits at senior living communities with a focus on community operations and resident services including but not limited to (1) quality standards (2) regulatory compliance and (3) compliance with policies and procedures.
- Assess risk related to the operation of senior living communities and resident services.
- Compiles and reports privileged and confidential findings f to the Legal Department. Reviews state regulatory agency surveys and other germane materials to determine areas of compliance.
- Collaborates with internal and external subject matter experts to develop and implement quality enrichment initiatives.
- Proficient in understanding and staying apprised of senior living best practices applicable regulations and internal policies and procedures;
- Provides privileged and confidential findings of peer review visits to leadership while staying apprised of senior living best practices applicable regulations and internal policies and procedures.
- Leads privileged and confidential internal investigations in response to resident incidents community practices or other matters in anticipation of litigation.
- Reports findings derived from internal investigations for assessment and evaluation purposes regarding decision-making going forward.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications
Education and Experience
Bachelors or Associate Degree with an emphasis in business management healthcare management gerontology or similar field along with at least five (5) years of experience in an operational or management role in the senior living industry are preferred. Active state senior living administrator certificate or equivalent are preferred.
Strong analytical skills attention to detail and understanding of the practical applications of regulations statutes quality standards policies and procedures related to the operation of senior living communities and resident services.
Excellent communication interpersonal and problem-solving skills.
Appreciation for the review and handling of sensitive information understanding resident privacy rights maintaining confidential information and preserving the attorney-client privilege and the attorney work product doctrine.
Certifications Licenses and Other Special Requirements
This position requires significant travel (75%-85%) by vehicle and air. A valid drivers license is required. This position will require the ability to work as well as travel some evenings and weekends.
Management/Decision Making
Under the direction of the Legal Department uses independent judgment critical thinking decision-making and analyses to conduct strategic peer review visits of senior living communities and serve as an advocate to promote quality standards for resident care and services advance regulatory compliance aid in compliance with policies and procedures and assess risks.
Further under the direction of the Legal Department uses independent judgment critical thinking decision making and analyses to lead or assist in internal investigations.
Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop kneel crouch or crawl
- Talk or hear
- Ability to lift: up to 25 pounds
- Vision
- Requires interaction with co-workers residents or vendors
- Possible exposure to communicable diseases and infections
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs chemical infectious or biological hazards
- Requires Travel: Frequently
Brookdale is an equal opportunity employer and a drug-free workplace.
Required Experience:
Director
Employment Type
Full-Time
