Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Service Manager is responsible for overseeing the service department ensuring it is profitable and running smoothly. Their responsibilities include staffing customer retention cost controls achievement of objectives and maintenance of all service records.
Benefits
- Competitive Pay
- Medical Vision Dental Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Group Life Insurance
- Flexible Spending Account
- Employee Discounts
Responsibilities
- Ensure customers receive prompt courteous and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers experience by carrying out additional assignments enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Distribute work between technicians and prioritize required services
- Provide concierge support for all owner inquiries whether via phone or in person to ensure the customer does not get mishandled
- Verify that the final invoice reconciles with the work performed on the repair order
- Spend quality time building relationships with the customers
Qualifications
- Proven record of achieving exceptional customer satisfaction
- Prior dealership service experience with technical automotive knowledge
- Demonstrated ability to manage others
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
