Helpline Advisor
Helpline Advisor
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Job Description
Helpline Advisor
The National Enquiry Centre
37.5 Hours & Permanent
Salary: 24434.00 per annum benefits
Due to continued growth ofCircle Healthcares National Enquiry Centre we are looking for motivated individuals to join our team.
Thesefull-timepositions are a great opportunity to utilise and develop existing skills in a contact centre environment. You will be the first point of contact for our patients dealing with general enquiries and arranging appointments for them to see our consultants within Circles network of hospitals a network which is the largest in the UK.
We are based in Hillington with great transport links from the M8 and to Glasgow City Centre.
Preferred candidates should have contact centre experience. Our Customer Experience is at the heart of what we do here at Circle our preferred candidates should have the passion to succeed in a customer focused environment.
Duties of this role include:
- Handle high volume inbound enquiries via telephone email and web-based platforms from a variety of key stakeholders
- Consistently meet all key performance indicators
- Use multiple CHG systems to book re-schedule and cancel appointments
- Liaise with Consultants medical secretaries and CHG hospital staff to meet the customers needs and provide the best customer experience
- Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
- Outbound calls to patients and other key stakeholders will be required to convert enquiries
Applicants should meet the following criteria:
- Maths English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC including the use of software and systems
- Previous experience working in customer service or sales roles
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:
- 25 days holiday per year bank holidays increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies including enhanced Maternity Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.
Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: Experience:
Unclear Seniority
Employment Type
Full-Time
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