Manager, Fleet Manager Team
Manager, Fleet Manager Team
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
What We Need
We are looking for a Manager Fleet Manager team to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
Dynamic motivating positive and inspiring leader with demonstrated ability to coach inspire motivate and develop team members
Dedicated to meet the expectations and requirements of customers; advocates for the customer as the top priority and is passionate about customer needs.
As the Manager Fleet Manager team you will be responsible for creating a culture of empowerment that will enhance the delivery of the highest level of customer service. Train motivate develop and support while fostering an atmosphere of accountability where employees have the autonomy to make decisions that solidify our customer relationships. Provide account support to drive achievement of customer retention penetration and growth goals. Build and maintain relationships with the customer by proactively consulting on customer needs and managing processes to optimize the productivity of the fleet.
A Day in the Life
Empowers and coaches Fleet Manager and Associate Fleet Managers to make confident decisions to grow and strengthen client relationships. Fosters best- in- class fleet management focused culture with strategies that enable the team to deliver results for clients.
Provides guidance to team members when working with the Commercial/FPS teams in identifying opportunities to support best service to the client.
Responsible for the development implementation and management of team and individual Goals & Objectives that are aligned with the goals of the organization and Clients organizations. Measures performance effectiveness and provides feedback and coaching to team members in support of development and future career goals. Completes and delivers annual performance reviews.
Monitor fleet manager goals cost saving opportunities foster fleet best practice environment with the team; identify individual areas of improvement; identify coaching opportunities resource challenges holding team members accountable for performance. Motivates and proactively manages to ensure all team members deliver outstanding customer service while recognizing accomplishments and contributions linked to performance.
Provides frequent and honest feedback regarding performance against metric/goals. Coaches to maximize effectiveness of top performers identifies and develops corrective action plans for low performers.
Ensure team is sufficiently supported trained and resourced to effectively meet and exceed client expectations. Manage capacity across team and escalate concerns to Director.
Manages regular cadence with key Client stakeholders utilizing the Fleet Manager program to build relationships and ensure program is exceeding their expectations
Requirements
BS or BA in business or related field required. Some graduate level coursework preferred.
Prior experience as a Fleet Manager will be a strong asset.
5-7 years relevant customer service or client account management experience preferably in a B2B service environment
Prior people leadership experience including demonstrated success in maximizing individual and team performance to achieve department objectives and positively impacting employee engagement.
Demonstrated proficiency in utilizing metrics to manage the department identifying process and technology improvement opportunities and building strong relationships with customers and business
Strong analytical skills and use of data to support and drive business objectives.
Obtains and effectively analyzes data identifies trend/issues solicits input looks at all perspectives reaches logical decisions or recommendations and acts quickly to implement solutions.
Operates as an informed businessperson making contributions both as a hands-on detail-oriented practitioner and as a consultant/strategist.
Understands the financials and economics of the business and effectively articulates the companys competitive position and value proposition.
Leads by example to create an environment of collaboration; encourages cooperation and teamwork and models
The hiring base salary range for this position is $99200$136400
annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
Manager
Employment Type
Full-Time
