Become a part of our caring community and help us put health first

The Behavioral Health Care Coach assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach Coordinator work assignments are often straightforward and of moderate complexity.

The Behavioral Health Care Coach employs a variety of strategies approaches and techniques to manage a members health issues.

• Identifies and resolves barriers that hinder effective care.

• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment data conversations with member and active care planning.

• Understands own work area professional concepts/standards regulations strategies and operating standards.

• Makes decisions regarding own work approach/priorities and follows direction.

• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

The Behavioral Health Care Coach assesses and evaluates members needs and requirements to establish a member specific care plan and coordinates services.

• Ensures members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs.

• Plan and implement interventions to meet care needs.

• Coordinates services monitors and evaluates the case management plan against the members personal goals.

• Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources providers interdisciplinary teams and others involved in the members care as appropriate and required by our comprehensive contract.

• Ability to visit Medicaid members as needed in their homes Assisted Living Facilities and/or Long-Term Care Facilities and other care settings

Use your skills to make an impact

Required Qualifications

The Behavioral Health Care Coach must meet one (1) of the following requirements:

• Masters degree in social work nursing rehabilitation psychology or related health and human services area with experience working with members with behavioral health conditions including serious mental illness and/or substance use disorder

• Bachelors degree from an accredited university or college in nursing psychology social work early childhood education child development or a related field with experience working with members with behavioral health and/or substance use disorder

The Behavioral Health Care Coach must meet all the following requirements:

• 1 year experience in health care and/or case management.

• 1 year experience with Medicare & Medicaid recipients and/or long- term care and/or Home and Community based services and/or working with managed care organizations.

• Intermediate to advanced computer skills and experience with Microsoft Word Excel and Outlook.

• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

• Proven ability of critical thinking organization written and verbal communication and problem-solving skills.

• Ability to manage multiple or competing priorities in a fast-paced environment.

• Ability to use a variety of electronic information applications/software programs including electronic medical records

Additional Information:

Workstyle: Hybrid - Remote work at Home and the position may also require member facing visits in the field

Location: Requires residence in the Upper Midlands South Carolina Counties

Work Schedule: Monday - Friday; 8am - 5pm Eastern Time.

Travel: 40% Possible field travel and onsite training as needed 2-3 days weekly

Tuberculosis (TB) Screening:

This role is considered patient facing and is a part of Humanas Tuberculosis (TB) screening program. If selected for this role you will be required to be screened for TB

Drivers License Automobile Insurance Policy:

• Possession of a valid drivers license and access to a reliable automobile

• This role is part of Humanas Driver safety program and therefore requires an individual to have a valid state drivers license and proof of personal vehicle liability insurance with at least 100000/300000/100000 limits.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates ability to work effectively the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless wired cable or DSL connection is suggested

• Satellite cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Process:

As part of our hiring process we will be using an exciting interviewing technology provided by Hire Vue a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$53700 - $72600 per year

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.