Guest Services Manager
Guest Services Manager
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$ 68640 - 70000
1 Vacancy
Job Description
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Scheduling/managing the front desk team.
- Working with the other departments to create a clean transition in communications.
- Address all guest concerns and ensure follow-up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the bell staff to ensure that the arrival departures and all other guest contact are conducted in an efficient and friendly manner.
- Highly organized.
- Must possess a thorough knowledge of guest service and satisfaction.
- Requires good communication skills both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Entire property staff services hours of operation type of rooms locations rates discounts.
- Frequent Stay Program
- Property Management System: FOSSE.
- Reservations procedures including cancellations and walking guest
- Phone etiquette and answering procedures be able to answer inquiries of shopping dining entertainment and travel directions.
- Daily hotel operations check daily events and bulletin boards and be up to date on changes new procedures and events.
- Manager on Duty functions when necessary or as scheduled
- Medical Dental and Vision Insurance Options
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotels across the country
- Opportunities for bonuses each month
- DailyPay: access to your already earned wages before payday
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Required Experience:
Manager
Employment Type
Full-Time
