• Develop and implement best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversee Service Department spend to include labor inventory and fleet.
• Be responsible for facilities management service training inspections maintenance and repair to ensure protection of company assets.
• Oversee safety compliance to include employee training safety tracking and employee compliance assessments.
• Ensure incident investigations are completed properly and corrective actions are implemented when necessary for Service Department.
• Ensure the Service Department adheres to OSHA safety standards and team members are always safety conscious.
• Work with the Service team to ensure the functional requirements of the tenants of the Health Safety and Environmental program are completed and the resources necessary for completion are available.
• Maintain compliance of licensing permitting and code requirements.
• Manage and develop service supervisors to include recruiting hiring termination discipline scheduling setting work priorities conducting meetings evaluating performance and directing work assignments maximize production.
• Evaluate workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintain training of field personnel on systems tools and procedures utilizing in-house training ride-along Success Academy webinars and online training programs.
• Provide coaching feedback and ongoing technical and communication training to all subordinates to increase performance aimed at reaching GM%.
• Review service paperwork and ensure all field personnel adhere to procedural standards of reporting and documentation.
• Conduct job site surveys (STOPs) field personnel ride-alongs and work evaluations.
• Assist the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensure accurate documentation of dispatch arrival and completion times.
• Participate in all company-sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication addressing all concerns questions or problems expediently.
• Weekly communication with HR in regards to hiring and manpower planning for Service Department.
• Maintain a professional image at all times by wearing only company-approved and provided One Hour apparel following safety policies and procedures and abiding by ALL One Hour standards of performance and code of ethics.
• Maintain a courteous demeanor with all customers and associates.
• Maintain company vehicle ensuring cleanliness and organization both inside and out.

• High school diploma or GED.
• Associate degree in a related field preferred.
• EPA and NATE certification required.
• Must have a minimum of 6 years of verifiable managerial technical and sales experience in HVAC or related field.
• Knowledge of the fundamental of operational functionality of residential and light commercial heating air conditioning and ventilation equipment.
• Knowledge of the layout installation and service requirements for residential and light commercial HVAC.
• Must have comprehensive knowledge of current HVAC products.
• Consistent track record of meeting/exceeding annual revenue goals.
• Ability to understand effects of economic financial and market conditions on the business.
• Excellent negotiation communication and presentation skills.
• Knowledge of local codes and permitting requirements.
• Computer proficiency to include Microsoft Word and Excel.
• Large group office management experience.
• Availability to travel locally and work extended hours to include day and/or evening shifts.
• Valid drivers license and a clean driving record.
• Ability to pass a background check and drug screen.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.