Director of Social Services and Housing
Director of Social Services and Housing
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Salary Not Disclosed
1 Vacancy
Job Description
Director of Social Services and Housing
Program: Scattered Site Transitional Housing for New Immigrants (OTDA-Funded)
Location: New York City (Five Boroughs)
Reports To: Executive Director / Chief Program Officer
Employment Type: Full-Time Exempt
The Director of Social Services and Housing provides strategic and operational leadership for an OTDA-funded scattered site transitional housing program serving newly arrived immigrants in New York City. This position ensures programmatic and regulatory compliance high-quality service delivery and efficient placement and support of clients across independent housing units throughout the five boroughs.
The Director will supervise and guide a multidisciplinary team of case managers housing navigators and support staff. The role requires extensive coordination with landlords community-based organizations and government stakeholders to ensure immigrant families and individuals receive comprehensive trauma-informed and culturally competent support.
Key Responsibilities: Program Operations & Oversight-
Lead and manage the day-to-day operations of the scattered site transitional housing program in alignment with OTDA guidelines and performance benchmarks.
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Ensure effective housing placements including intake unit inspection coordination lease signings and move-in logistics.
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Monitor length of stay and timely transitions to permanent housing solutions.
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Develop and enforce program protocols related to housing case management crisis intervention and service delivery.
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Supervise train and support program managers housing staff case managers and administrative personnel.
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Conduct regular performance evaluations team meetings and professional development.
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Promote a positive team culture rooted in accountability client dignity and cross-cultural awareness.
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Oversee delivery of high-quality client-centered case management services that address legal status public benefits eligibility education employment and long-term housing goals.
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Ensure that all client interactions follow trauma-informed strengths-based and culturally sensitive principles.
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Implement internal systems to track service plans referrals follow-ups and outcomes.
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Ensure strict compliance with OTDA regulations including documentation eligibility requirements occupancy standards and case file management.
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Prepare internal and external reports; track KPIs program outcomes and audit readiness.
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Maintain data accuracy and completeness in government-required systems such as CARES/HMIS and OTDA reporting tools.
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Develop and maintain a pipeline of housing units across the five boroughs including working relationships with landlords and brokers.
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Resolve tenant-landlord disputes and mediate housing issues to maintain stable placements.
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Build partnerships with legal service providers CBOs and government agencies to maximize client access to holistic support services.
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Masters degree in Social Work (MSW) Public Administration Urban Planning or related field.
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Minimum of 5 years of experience in social services including 3 years in program management or supervisory roles.
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Experience working with immigrant/refugee populations preferably within NYC.
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Familiarity with OTDA program regulations New York City housing systems and transitional housing models.
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Strong understanding of trauma-informed care housing-first principles and cultural humility.
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Proficiency in Microsoft Office HMIS/CARES and electronic case management systems.
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Bilingual or multilingual (Spanish French Haitian Creole Arabic or other immigrant community languages).
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Knowledge of NYC shelter entry systems (DHS HERRC OTDA) and legal service navigation for immigrants.
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Experience managing OTDA- or HHS/ORR-funded housing programs.
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Hybrid schedule with regular field work in all five boroughs.
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On-call availability for program-related emergencies or critical incidents.
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Must be able to travel to scattered site housing units and attend meetings citywide.
Employment Type
Full Time
