work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecallers job description involves interacting with customers either inbound or outbound to provide information address inquiries generate leads or close sales. They often work within sales customer service or telemarketing aiming to improve customer satisfaction and drive business growth.
Key Responsibilities:
Inbound Call Handling: Addressing customer inquiries concerns and complaints.
Outbound Calling: Making calls to potential leads or existing customers to generate interest schedule appointments or close sales.
Lead Generation and Follow-up: Identifying potential leads following up with them to convert interest into sales and booking appointments for field sales teams.
Customer Interaction: Providing information about products or services answering questions and resolving issues.
Record Keeping: Maintaining accurate records of customer interactions including call details queries responses and resolutions.
Following Scripts and Guidelines: Adhering to communication scripts and guidelines to maintain professionalism and consistency.
CRM Updates: Updating customer information and interaction details in the CRM system.
Sales Goals: Contributing to team performance by meeting sales targets and objectives.
Build Rapport: Maintaining positive relationships with customers through friendly and engaging communication.
Skills and Qualifications:
Excellent communication skills both verbal and written.
Good interpersonal skills and customer handling skills.
Ability to listen actively and understand customer needs.
Problem-solving and conflict resolution skills.
Basic computer skills and familiarity with CRM systems.
Ability to handle pressure and work independently.
Knowledge of relevant products or services is often required.
Prior telecalling experience is often an advantage.
Compliance with relevant regulations and legal guidelines.
Employment Type
Full Time
Key Skills
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