Engagement Manager - Global CX Center of Excellence
Engagement Manager - Global CX Center of Excellence
Posted on :
25-05-2025
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Engagement Manager - Global CX Center of Excellence
Why We Have This Role
At Qualtrics were not just building softwarewere building the category of Experience Management (XM). Our Global Customer Experience (CX) Center of Excellence is at the forefront of that mission redefining how we listen to and act on customer feedback at scale. As an Engagement Manager youll help architect and operationalize our internal CX programtranslating business needs into innovative scalable solutions on the Qualtrics XM Platform. Your work will serve as a model for our customers demonstrating whats possible when cutting-edge technology and customer obsession come together to deliver world-class experiences.
How Youll Find Success
- Cross-Functional Collaboration: You thrive in working with diverse teams to scope design and document strategic project requirements aligned with key business goals.
- Innovative Problem Solver: You implement comprehensive CX solutions with an emphasis on creativity and practicality including utilizing APIs and enriching data sources.
- Effective Communicator: You engage effectively with stakeholders facilitating alignment and collaboration around shared goals and objectives.
- Analytical Thinker: You leverage advanced data analytics to convey insights and drive impactful reporting on CX program outcomes.
- Accountability and Ownership: You take responsibility for high-quality on-time delivery of projects managing them from scoping through to execution and reporting.
- Adaptation to Change: You thrive in dynamic environments and can efficiently diagnose and resolve complex technical challenges.
How Youll Grow
- Gain hands-on experience in shaping the future of the XM Platform while influencing product direction through thoughtful implementation and user feedback.
- Develop your leadership skills by conducting global trainings and facilitating widespread program adoption across teams.
- Deepen your technical expertise in advanced capabilities such as AI-driven insights data visualization and API integration within the Qualtrics XM platform.
- Enhance your stakeholder management skills and build valuable relationships across various departments.
Things Youll Do
- Lead Collaboration: Drive cross-functional teamwork to scope design and document strategic project requirements that align with key business goals.
- Implement CX Solutions: Develop comprehensive CX programs including surveys operational data profiles dashboards and rigorous testing to ensure effectiveness.
- Deliver Training: Facilitate global training sessions on the CX platform ensuring widespread program adoption that translates into actionable insights.
- Maintain the Program: Execute regular program maintenance prioritize enhancement opportunities and document changes requested by stakeholders.
- Drive Reporting and Insights: Utilize advanced data analytics to convey the impact of CX programs and inform future strategies.
What Were Looking For On Your Resume
- A Bachelors degree in Computer Science Information Systems or a related field.
- 6-10 years of experience in a technical role within a SaaS company or a top-tier consultancy.
- A proven track record of building CX Programs within the Qualtrics XM platform focusing on API integration web intercepts AI capabilities and data visualization.
- Strong stakeholder management and communication skills that drive successful outcomes.
What You Should Know About This Team
- Our Customer Marketing team sits at the intersection of marketing product and successand we care deeply about helping customers realize their goals with Qualtrics.
- Were building journeys stories and content that connect value to action and we believe the best programs are rooted in empathy experimentation and clear outcomes.
- Were collaborative thoughtful and energized by making our customers the heroes of their own success.
Our Teams Favorite Perks and Benefits
- Culture: A vibrant work environment that encourages collaboration creativity and work-life integration.
- Team Engagement: Opportunities for team-building activities company-wide celebrations and a supportive community.
- Health and Wellness: Competitive health coverage wellness stipends and an annual experience bonus to enhance your personal and professional life.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Required Experience:
Exec
Employment Type
Full Time
Key Skills
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