Senior Program Manager
Senior Program Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role
eBays Regulatory Initiative leads the development design and execution of end-to-end customer solutions to respond to the most significant new regulations eBay and its sellers need to follow. Our international team works cross-functionally with teams across the organisation (countries legal tax product marketing customer support government relations etc) to deliver solutions which effectively balance the needs of the regulation customer and business. The impact of the Initiative is significant; for example we help ensure consumers and the environment are protected that we are at the forefront of AI & Accessibility and impact the vast majority of our customers experiences
In this role you will be responsible for program management of policy related changes and co-ordinating with multiple partners to ensure these changes are delivered in a customer centric data driven no surprises manner
What you will accomplish:
- Leadership of our engagement with various teams involved in making policy changes
- Deeply understanding each change; why it is required the potential impact on customers their experience and the business
- Support development of end to end customer centric approaches to these changes; including onsite and offsite comms customer support account management and country team readiness
- Develop and lead smoothly operating processes structure tracking and governance to ensure clarity of roadmap emerging issues and impact
- Manage partners brilliantly to ensure there are no surprises for anyone
What you will bring:
- Outstanding program management. From fast paced corporate tech/ e-commerce and/ or consulting
- Experience managing multiple partners from different functions globally. Clarifying roles and responsibilities and cutting through complexity to deliver
- Focus on customer led outcomes using data and insight. Able to connect the dots to craft better customer solutions
- Ability to see around corners. Making sure all teams who might be impacted are aware and engaged as appropriate
- Clear succinct communication style. Able to explain highly complex topics simply
- Fluent English. The role will be based in Richmond upon Thames UK with expectation to travel 10-15%
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Required Experience:
Manager
Employment Type
Full-Time
