Tax Collection Manager

The incumbent will organize direct and manage the Bureauof Tax Collections to ensure compliance with Delaware law. This positionoversees Division of Revenue collection processes and functions for multiplefunctional areas including payment processing collections judgments andgarnishments and problem resolution. This position manages 3-4 subordinatesupervisors responsible for oversight of 30-45 supervisory professionaltechnical and clerical personnel as well as multiple vendor contracts. Abilityto use technology data analyses and other management tools to produceeffective financial / managerial reporting is critical to this position.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Confers with Attorneys Corporate Officers and taxpayers in the interpretation of tax law liabilities.
  
• Develops and oversees the implementation of special Billing and Collection programs to enhance revenue gains for the Division.
  
• Designs procedures and changes for the enhancement of the computer system.
  
• Evaluates and approves abatements corrections assessments write-offs offers of compromise uncollectible and tax warrants.
  
• Reviews complex cases in order to determine if tax law has been properly applied.
  
• Provides training on new computer systems both in and outside of the bureau and how they pertain to Billing and Collections system.
  
• Recruits trains supervises and evaluates the performance of subordinates.
  
• Determines capital expenditures to properly supply the bureau with adequate resources.
  
• Manages the integration of outside collection personnel into the bureaus phone power operations.
  
• Manages the enforced collection of business and personal taxes to include the account management and support services such as wage attachments bank account seizures and seizure of personal property.
  
• Prepares and designs a variety of reports for submission to the Director Deputy Director and Assistance Director concerning production quality assurance systems status of projects and computer program development and maintenance.

1. Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user operational and program documentation; coordinating overseeing and participating in the testing of new/modified computer program enhancements by creating test data analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
2. Three years experiencein tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws rules and regulations.
3. Three years experiencein debt collection in accordance with federal and state laws rules and regulations.
4. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
5. Knowledge of operations management which includes planning directing coordinating controlling and evaluating operations typically through subordinate supervisors.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must completesatisfactory criminal background check reference checks confirmation of compliance with federal and state tax laws and any other required condition of employment.

To learn more about the comprehensive benefit package please visit our website at Process

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