Tech Lending Coordinator
Tech Lending Coordinator
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Job Description
Position Title:
Tech Lending CoordinatorJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 2 years of related experiencePreferred Qualifications:
Demonstrated experience troubleshooting and maintaining Windows and macOS laptops including hardware diagnostics and software installation.Proven experience delivering front-line customer service in a fast-paced or public-facing environment.
Experience supervising or coordinating student or hourly employees including scheduling and performance support.
Familiarity with printer maintenance and management in a networked environment including basic troubleshooting and print queue support.
Experience developing documentation or training materials for end users or team members.
Job Description:
Summary
The Tech Lending Coordinator oversees the daily operations of the University Librarys Tech Lending service which lends technology to ISU students including laptops tablets cables and cameras. Tech Lending supports approximately 18000 equipment bookings annually and manages a collection of 1200 devices including laptops tablets AV equipment and peripherals. This role establishes and documents workflows processes goals and policies; develops procedures to improve operational efficiency and user experience; and maintains
current training materials for student staff. The coordinator supervises 15 student employees managing scheduling time approval and performance reviews and ensuring high-quality technical support and customer service. The Tech Lending desk operates 95 hours per week and requires consistent oversight and problem-solving.
Technical responsibilities include diagnosing and resolving issues with Windows and macOS laptops performing routine hardware maintenance and software installation and ensuring all equipment is functional and updated. The coordinator also oversees the configuration deployment and troubleshooting of approximately 30 public and staff printers using printer management tools such as PaperCut. Additional duties include managing technology inventory and check-in/check-out systems processing fines and fees generating usage and service reports conducting inventory audits and coordinating the evaluation and acquisition of new technology.
The successful candidate will have a customer-service focus be skilled in organization and time management and possess the ability to interact effectively with library staff and the university community work independently as well as collaboratively in a rapidly changing team-based environment.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS807Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
May 19 2025Posting Close Date:
May 28 2025Job Requisition Number:
R17070Required Experience:
IC
Employment Type
Full-Time
