Senior Supervisor, Transaction Processing

As the Provider Relations Manager you will lead a complex Medicaid provider enrollment and support team overseeing daily tasks setting priorities and coordinating activities to ensure timely completion. Leveraging your leadership experience youll guide and mentor team members driving performance and adherence to company policies and procedures. Your expertise will significantly impact the teams effectiveness fostering efficiency and driving operational success.

Responsibilities

• Managing a provider enrollment department to effectively and efficiently meet service-level agreements.
• Managing the provider support call center team driving productivity and monitoring daily metrics. Providing direction to the call center supervisory and lead staff.
• Management field representation team to ensure providers escalated issues are handled and a proactive approach is taken to support the Montana provider community.
• Interacting with Department of Health and Human Services personnel concerning provider support requirements.
• Ensuring that stated quality objectives are consistently achieved.
• Updating various performance and status reports.
• Conducting counseling sessions with employees to ensure they meet expected performance metrics.
• Administering annual performance reviews with employees.

Requirements

• Have three years of experience working in a healthcare support organization in a leadership capacity.
• Possess excellent organizational analytical and communication skills.
• Able to work in a fast-paced production-oriented environment.
• Show excellent client relationship skills.
• Demonstrate leadership experience effectively guiding and mentoring team members.
• Display understanding and application of concepts in medical claims processing and basic knowledge of other disciplines.

Preferred

• Bachelors degree.

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.

Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work!
• Grow and thrive both personally and professionally.
• Make a difference with our clients in our communities and with the millions of people we support.

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation or sick approximate compensation for this position is $58-68k per year.