Facility Operations Associate

*This position is in office full time 5 days a week and does not have an option for hybrid or remote due to the nature of the role.*

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Facility Operations Associate to join our team!

The individual in this role will have the opportunity to assist in building operations and maintenance.

What are the responsibilities and opportunities of this role

• Provides daily customer service to employees regarding facilities-related needs.
• Receives records delivers and stores stock; maintains inventory and organizes storage areas.
• Maintains order and cleanliness of the loading dock for deliveries.
• Installs moves and reconfigures cubicles and office furniture.
• Sets up conference rooms and common spaces for internal meetings and events.
• Checks fire extinguishers and maintains related inspection logs.
• Tests emergency lighting and documents results.
• Maintains building interior and exterior spaces including snow removal trash cleanup and carpet care.
• Performs routine light-duty repairs / troubleshooting (e.g. door hardware minor plumbing furniture).
• Follows documented procedures carefully when maintaining or servicing office equipment.
• Performs other miscellaneous tasks that arise on a daily basis.
• Delivers solutions and decisions that have a positive impact.
• Develops work independently but regularly asks for direction priority and help.
• Demonstrates fair and consistent decision making.
• Demonstrates intermediate analytical skills.
• Looks for opportunities to improve processes.
• Understands the importance of preventive maintenance and process adherence.
• Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.

What are the must-have qualifications for a candidate

• Valid and unrestricted drivers license and acceptable driving record.
• Ability to occasionally run errands if needed in a company vehicle.
• Working knowledge of Outlook and Windows applications.
• Willingness and ability to obtain a Minnesota Boiler license within the first year of employment.
• Ability to work professionally with all departments and employees.
• Accurate and strong attention to detail.
• Ability to handle multiple priorities.
• Ability to work independently and to carry out assignments to completion.
• Ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems office and computer equipment and software packages.

What will our ideal candidate have

• Boiler experience.

Compensation overview

The full hiring range for this role is $20.30 - $26.84 hourly. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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