Manager, Professional Services

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Manager of Debit Card Implementations do

At Fiserv the Manager of Debit Card Implementations plays a pivotal role in ensuring the smooth execution of debit card implementations across multiple cores. This role demands an innovative leader who can inspire the team manage career growth and ensure client satisfaction. The ideal candidate will work closely with internal and external stakeholders to streamline processes improve client experiences and identify additional revenue opportunities.

What you will do:

• Manage a team responsible for debit card implementations for multiple cores.
• Provide updates to leadership on weekly activities including portfolio KPIs team activities identified risks merchant engagements solution delivery status and other key updates.
• Inspire the team manage career growth ensure client satisfaction and serve as the point of escalation.
• Work with the team to identify and implement process improvements for a more seamless client experience.
• Collaborate with the product team to enhance the balancing process for Portico clients.
• Identify and progress opportunities for additional revenue in line with business targets.
• Capture all team communications and maintain SharePoint for documentation and cross-training.
• Liaise with internal departments and external partners to gather necessary information to answer customer queries accurately.
• Understand and explain complex processes including debit card projects and balancing mechanisms while consulting with clients to evaluate best solution outcomes.
• Undertake project and initiative leadership alongside colleagues.

What you will need to have:

• 6 years of experience in debit card implementations.
• 5 years of experience managing a team in a financial services setting.
• 4 years of experience with portfolio KPIs and team activity reporting.
• Bachelors degree in a relevant field or an equivalent combination of education work and/or military experience.
• Demonstrated ability to identify additional revenue opportunities for products and services.

What would be great to have:

• 5 years of experience in balancing processes for Portico clients.
• 4 years of experience in process improvement initiatives.
• 3 years of experience using SharePoint for documentation and cross-training purposes.
• Proven ability to collaborate with product teams to enhance client processes.
• Strong understanding of complex processes including debit card projects and balancing mechanisms.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.