Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a people person that enjoys working in a fast-paced team environment Do you appreciate excellent customer service Do the mottos Make Today Great and Do It Now describe your attitude
Then we want to talk to you!
We are looking for highly motivated team members who are eager to learn in the dynamic world of automotive sales and service.
The Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement! All you need is the same commitment to excellence we have for our customers!
Compensation is competitive and based on experience
Benefits
- Competitive compensation and bonus opportunities
- Medical Vision Dental
- 401k
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
Responsibilities
- Attitude is everythinggreet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Physical Requirements
- The physical requirements of the position are Light to Medium Work.
- Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.
- Constant: Standing walking talking hearing and typing.
- Frequent Repetitive motion.
- Occasional Balancing kneeling crouching pushing pulling lifting (15-20 lbs.)
Physical Working Conditions
- This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dusts associated with operating an auto dealership.
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
