Services Specialist
Services Specialist
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Job Description
Job Description Summary
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.In the Service Operations role will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers as well as internal processes such as Service Call Center and planning of Corrective/Preventive activities.
You will be responsible for supporting all service activities related to our customers in Romania. You will work closely with both internal and external stakeholders to ensure timely completion of their service tasks as well as working on projects to help improve overall customer experience.
This position reports directly to the Service Manager.
Job Description
Responsibilities
- Provide support for all Service operations including service planning scheduling & Case management.
- Call Center Agent recording customer complains on CRM tool
- Communicating with field staff subcontractors and suppliers regarding service requirements and updates.
- Supporting Field Service Engineers by coordinating site access with the Customer and managing all aspects to ensure we are compliant with local regulations and contractual obligations.
- Coordinate repair and refurbishment services of legacy equipment.
- Comply with local regulatory codes Company policies and procedures.
- Other duties as assigned.
Qualifications and Requirements
- Experience in medical device industry or service operations
- Knowledgeable in Microsoft Office programs (Outlook Word Excel PowerPoint).
- Excellent verbal and written communications skills
- Fluency in Romanian and English
- Strong organizational and problem solving skills
- Demonstrated ability to manage multiple competing priorities simultaneously while meeting tight deadlines.
- Ability to develop and maintain effective relationships with internal and external customers.
- Commitment to quality and safety
- Master or Bachelor degree in related field preferred.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
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Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
