Retentions Advisor
Retentions Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Retention Advisor
Hale Manchester
Monday Friday 9am 5:30pm
13ph
Temporary to Permanent
Responsibilities
- Manage the end-to-end contract renewal process including preparing quotes sending reminders and processing paperwork in a timely manner.
- Engage with customers nearing contract expiration to understand their needs address concerns and reinforce the value of the product/service to drive retention.
- Monitor account activity and usage trends to identify and resolve at-risk customers early.
- Regularly communicate with customers via phone email and live chat to ensure satisfaction and to resolve any issues affecting retention.
- Work closely with Sales Customer Success Billing and Support teams to ensure seamless renewal experiences and customer satisfaction.
- Identify potential churn signals and develop strategies to retain customers including personalised outreach and incentive offerings when necessary as agreed with your Team Leader
- Maintain accurate records in CRM and renewal tracking tools.
- Provide insights and reports on renewal performance churn reasons and customer feedback to help refine customer success strategies.
The candidate
- Experience working in retentions
- Strong written and verbal communication skills.
- Ability to manage multiple priorities with a high attention to detail.
- Familiarity with CRM systems and customer success tools
- Excellent interpersonal and negotiation skills.
- Problem-solving mindset with a customer-first attitude
Required Experience:
Unclear Seniority
Employment Type
Full-Time
