Service Desk Agent
Service Desk Agent
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Job Description
Location- Belfast
Are you looking to start your IT career Do you enjoy Customer Service Can you diagnose and problem solve issues Do you want to shape your world and change the way the world works Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners This is your world and your opportunity to transform it for the better.
We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.
You will be working on a busy and active service desk answering phone calls webchats and other forms of digital contacts keeping to agreed SLAs and KPIs.
This is a shift based role (12 hours Shifts with a pattern of 3 days 8am to 8pm 3 days off 3 nights 8pm to 8am 3 days off)
You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernize and embrace new ways of working.
Your experience
- Excellent Customer Service Skills.
- Excellent problem-solving skills.
- Experience communicator to allow effective communication with customers and colleagues
- Ability to work as part of a team.
- High degree of initiative and creativity.
Must be willing and eligible to undergo Security Clearance
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
26 Days annual leave plus public holidays (3 flexible)
Pension Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work employee discounts
Employee assistance programme/ virtual GP
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.
We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#LifeAtFujitsu
Required Experience:
Unclear Seniority
Employment Type
Full-Time
