Student Coach III
Student Coach III
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Salary Not Disclosed
1 Vacancy
Job Description
UCF Online Connect Center:
The UCF Online Connect Center team works with students as advocates and guides throughout their fully online academic experience at UCF. Success coaches are available to help our students locate resources and create effective strategies to ensure success.
The Opportunity:
The University of Central Floridas (UCF) Online Connect Center is searching for multiple Student Coach IIIs. The Student Coach III is a professional position that provides an enhanced level of coaching support to prospective and current UCF Online students. Student Coach III will deliver support for students at all program levels and will be knowledgeable in all aspects of the student experience to include: recruitment enrollment coaching student services and retention. Working collaboratively with teams of professionals and with academic program partners the Student Coach III will used enhanced coaching methodologies to develop ongoing coaching relationships with prospective and current UCF students to provide early integration ongoing support degree progression and goal completion.
Coaching professionals provide coaching holistic support and related student services. Student Coaching Professionals utilize coaching methodologies and case management strategies to provide comprehensive and personalized support that promotes students self-advocacy progress and successful completion of educational goals.
UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Responsibilities:
Responsibilities and duties include but are not limited to:
Provides coaching to prospective transitioning and currently enrolled students.
With guidance from the UCF Online Connect Center Directors creates designs and deploys professional development strategies for each member of the team.
Demonstrates ability to use enhanced coaching techniques and methodologies to successfully advance the students.
Develops and implements highly proactive outreach services to current students; focused on retention and success.
Serves as Coach Liaison to academic program partners committees and leadership.
Provides and analyzes assessment/evaluation data and develops reports as needed.
Interfaces regularly with university college departments and faculty.
Ensures timely turnaround of services meeting established unit benchmarks customer service standards and key performance indicators while adhering to daily productivity metrics.
Other tasks as assigned.
Minimum Qualifications:
Bachelors degree and 3 years of relevant experience or a Masters degree and 1 year or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
We welcome candidates with experience in any of the following:
Bachelors degree.
Experience leading projects and mentoring junior colleagues.
Previous experience working at an institution of higher education.
Experience as a Student Coach.
Previous Salesforce experience or a similar CRM system.
The ideal candidate may possess these qualities:
Ability to analyze and solve problems through critical thinking; makes well-reasoned and timely decisions.
Ability to plan and organize work as well as handle multiple tasks at the same time.
Proactive attributes takes initiative to get things done without prompting.
Strong oral and written communication and presentation skills.
Ability to work independently and collaboratively within a fast-paced team-oriented environment.
Familiarity with case management models and early alert systems is highly desirable.
Flexibility to work occasional evenings and weekends to accommodate student needs or university events.
Additional Application Materials Required:
Please submit your resume and a cover letter outlining your qualifications and interest in the position.
Special Instructions to the Applicants:
Its crucial to complete the experience section of the application and attach your resume. Incomplete applications will not be considered.
The Online Connect Centers operating hours are Monday-Friday: 7:00 am-7:00 pm; Saturday: 10:00 am-2:00 pm. The selected candidates will work 40 hours per week within the operating hours including at least one late shift per week (9:00 am-6:00 pm or 10:00 am-7:00 pm). This is a hybrid role and employees are required to work in-office at least two days per week. Hybrid work is based on workload university policy and supervisor approval.
UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
The anticipated salary range for this position is $42367 - Negotiable. The final salary will be determined based on the candidates qualifications experience and internal equity considerations.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-HYBRID
Department
Division of Digital Learning - Center for Distributed Learning (CDL)Work Schedule
40 hours per week within the hours of operation of the Online Connect Center (Monday-Friday; 7:00 am-7:00 pm; Saturday; 10:00 am-2:00 pm). See Special Instructions for additional details.Type of Appointment
RegularExpected Salary
NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
Employment Type
Full-Time
