Business Relationship Manager
Business Relationship Manager
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Job Description
Team D3 (Symetri) is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering design process automation and data management technologies.
We are seeking a Business Relationship Manager that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.
POSITION SUMMARY:
The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding customer service calls and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Renew annual software and service contracts for territory sales
- Act as the main point of contact for customers resolving their issues directly or routing them to the appropriate team member for incoming calls chats and market qualified leads
- Take ownership of the customer relationship making decisions that prioritize the customers best interests
- Invoice Autodesk subscription renewal contracts and support contracts
- Ensure order accuracy
- Process transactional sales orders
- Submit sales support orders
- Communicate and notify customers of policy changes product promos etc.
- Manage customer contracts in CRM
- Enhance customer satisfaction through activities such as survey follow-ups
- Identify research and resolve customer issues proactively
- Perform additional duties as requested or assigned
QUALIFICATIONS:
- 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role
- College degree or equivalent work experience
PREFERRED KNOWLEDGE SKILLS & ABILITIES:
- Working knowledge of Windows environment and Microsoft Office products.
- Professional writing and verbal communication skills
- Strong communication skills
- Ability to communicate thoughts and information via phone or email clearly and concisely
- Ability to work collaboratively with others
- Ability to work independently and take ownership in work completed
- Ability to contribute and work well on a team
- Skill in using talents to positively affect customer experiences
- Highly organized and detail oriented
LOCATION & TERRITORY:
- Territory will cover clients across the US
- Report to a D3 office located within 50 miles of your home address
- D3 will provide the required computer systems and software
- Accommodation and requirements for Remote-Worker-Exception
- Manager approval
- Home address exceeds 50 miles from the closest D3 office
- Dedicated Home Office
- Quiet location free from distractions
- Reliable High-Speed Internet with minimum performance of Download 10 Mbps & Upload 5 Mbps
- Observe standard hours of operation
- This is a non-reimbursable expense consult your tax preparer for potential deductions.
COMPENSATION: Salary (based upon experience) plus Performance Based Pay (PBP).
BENEFITS:
- 2 weeks PTO annually plus flexible paid time off
- D3 Observed Standard Holidays
- Company group health insurance nominal fee for employee coverage
- Short-term & Long-term Disability included
- Optional Cafeteria Plan Dental Vision Life Insurances Available
- 401K Program with D3 matching up to 4% of your base salary
- Eligibility of Benefits as follows:
- Insurance coverage(s) paid holidays 401k vacation starts the first of the month following 30 days of employment
EOE/Veteran/Disabled
Required Experience:
Manager
Employment Type
Full-Time
