Support Engineer
Support Engineer
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Job Description
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes approximately 5000 managed service providers value-added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more visit.
At AvePoint we are committed to investing in our people. Agility passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career make an impact and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech cloud solutions and AI As a Support Engineer you wont just solve issuesyoull be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology this is the role for you.
What Youll Be Doing
As a Support Engineer youll be on the front lines of customer interaction helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers product experts and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
- Cloud & AI-Driven Product Support: Become an authority on our software suite mastering Microsoft technologies and cloud platforms like Azure and Office 365. Youll analyse and troubleshoot software issues using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
- Empowering Customer Success: Be a trusted advocate for our customers by offering effective empathetic and fast solutions via phone email and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
- Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis youll play a key role in ensuring technical issues are swiftly addressed.
- Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
- Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning giving you an edge in cloud AI and Microsoft-based support.
Is This the Right Role for You
Were looking for individuals who thrive in a fast-paced tech-focused environment are eager to learn and bring new ideas to the table. If youre a team player with a strong drive for continuous learning and innovation we want to hear from you.
What We Value:
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3 years of experience in technical support IT helpdesk or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2 years of experience in the Microsoft tech stack (Azure SharePoint Microsoft 365 Windows Server SQL Server and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
AvePoint is proud to employ talent from many different backgrounds experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
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Employment Type
Full Time
