Invigilator

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

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Job Title: Invigilator

Context:

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication helping break down barriers of misunderstanding or mistrust between cultures.
The British Councils 2020 vision for English & Examinations is to be the world authority in high quality English language teaching learning and assessment as well as the International distributor of choice for UK professional and school qualifications.

The Examinations business makes a significant contribution to British Council financial sustainability and as such it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardize and automate activities across the globe to deliver efficiencies and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment balancing the on-going requirements and allocation of funds will be critical as will the integration and planning of the implementation of the different changes across a global network of 110 countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

Role Purpose:

The British Council provides access to English Language and other UK qualifications through its Examinations Services. The UK qualifications and assessments that we provide have the power to change peoples lives enabling them to access life study or work opportunities overseas or in their own countries. Qualifications and examinations are one of the most powerful drivers of improvements in teaching learning and professional practice.

The British Council Examinations Services administers a wide range of UK exams on behalf of UK based Exam Boards and awarding bodies. These include English proficiency exams such as IELTS Cambridge English and Aptis school exams such as IGCSE O and A levels for Cambridge International Examinations (CIE) and Edexcel International a range of professional and university qualifications such as ACCA (accounting).

In Spain we run exams in different venues and locations across the whole country. This role will be attached to one of our main centres in Barcelona Bilbao Madrid or Palma and will deliver tasks within the subsequent areas of influence that are managed by these centres.

As an Invigilator you will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations. You will be required to work very closely with British Council Examinations Services staff other venue staff and venue service providers to ensure the test days run smoothly.

Challenges & Accountabilities:

You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service security and administration. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Programme/service support
Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue inform the appropriate test day or British Council Examinations Services staff in a timely all relevant standards & procedures based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
Be familiar with the emergency procedures for the test day venue.
Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
Actively monitor candidates during tests to make sure that there is no violation of test conditions.
Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
Ensure all material is accounted for and handed over securely to the supervisor.
Complete and maintain accurate records of exam assignments. Complete all reports logs and claims accurately as required by British Council Examinations Services.
Follow all relevant guidelines and policies in the areas of: Data Protection Child Protection Health & Safety Equal Opportunities and Diversity and Anti-Fraud.
Report any incidents emergencies or breaches of security to the appropriate test day supervisor.
Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies follow correct procedures.
Additional duties in line with the role may be required.

Customer support
Enable good customer flow by giving candidates clear direction and answering their that candidates follow the agreed exam procedures regarding the location and security of their belongings.
Conduct candidate entry exit identity checks and Test Day Photography procedures according to exam requirements.
Ensure special arrangements are provided as required

Training and development:
Attend all briefing and training sessions as requested by the British Council Examinations Services all mandatory training modules: Data Protection Child Protection Health & Safety Equal Opportunities and Diversity Anti-Fraud Identity Checks as required.

Other important features or requirements of the job:
Some invigilators may be required to travel including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room. The role might require long hours of standing and movement.
Although there may not be a prescribed uniform for your role while carrying out your duties you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewelry are not permitted.

Role specific knowledge and experience

Minimum/essential
English language level of CEFR B2 (Listening Speaking Reading Writing skills) or equivalent (eg Cambridge English FCE IELTS 6.5)Bachillerato or FP Superior

Previous experience as Invigilator is required!

Further Information

Pay band:Grade J / 2
Department:Exams
Contract type:Indefinite contract Part Time
Location: Bilbao Spain
Start date:To be advised

Closing Date: Applications will close on 26 May 2025 at 22:59h CEST

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email