Senior Endpoint Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004194

Role Duties and Responsibilities

Under the direction of the Section Head Operations & Lifecycle Management but largely on own initiative they will carry out duties such as the following:

Requirements definition and management

• Defines and manages scoping requirements definition and prioritisation activities for initiatives of medium size and complexity.
• Contributes to selecting the requirements approach.
• Facilitates input from stakeholders provides constructive challenge and enables effective prioritisation of requirements.
• Establishes requirements base-lines obtains formal agreement to requirements and ensures traceability to source.

Systems development management

• Plans and drives systems development projects which support the organisations objectives and plans.
• Selects adopts and adapts appropriate systems development methods tools and techniques.
• Ensures that stakeholders are aware of required resources and that they are made available.
• Facilitates availability and optimum utilisation of resources.
• Monitors and reports on the progress of development projects.
• Ensures projects are carried out in accordance with agreed architectures standards methods and tools and addresses security and privacy requirements.
• Develops road maps to communicate future development activity.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

Additional Duties

• Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider;
• Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows macOS iOS etc.)
• Analyse and resolve complex hardware and software problems collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
• Investigate and troubleshoot advanced network connectivity performance and security-related issues affecting managed devices
• Collaborate closely with cross-functional teams including infrastructure security and application teams to ensure seamless integration and support of managed devices
• Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
• Performs implementation and maintenance of authorized software changes related to assigned applications and the integration/tailoring of vendor-supplied components following established procedures for quality configuration control testing documentation and security;
• Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
• Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
• Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services;

Essential Skills and Experience

• Experience in identifying and assessing new and emerging technologies and their adoption into larger systems;
• Experience in developing technology roadmaps taking into account emerging technology solutions;
• Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints);
• Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory DNS DHCP GPO MECM (former SCCM));Experience in Cloud Office Operation (Intune device management O365 Admin Management Teams and Exchange online management)
• Sound knowledge in user authentication methods (2FA AAA);
• Extensive knowledge in security technologies and concepts (PKI least privilege data at rest data in transit protection);
• Knowledge and experience related to design implementation operation maintenance support configuration and administration of Windows clients in large distributed environment;
• Experience in coaching and supervising technical staff;
• Experience in planning and coordination upgrades patches service interruptions with multiple teams including remote locations;
• Experience in drafting and maintaining system design documentation.

Desirable Skills and Experience

• Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described;
• Knowledge of Data Classification and information protection technologies and products;
• Knowledge in Trellix endpoint security data loss prevention and host firewall technologies and products;
• Knowledge of Lansweeper Server;
• Experience and/or professional certification in the design implementation and administration of COTS Storage or Client OS (Windows macOS iOS/iPadOS);
• Working knowledge of ITIL (Services Management (i.e. SLA compliancy)).
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues;
• Excellent communication and interpersonal skills with the ability to interact effectively with technical and non-technical stakeholders;
• Proven track record in leading and collaborating with cross- functional teams to drive successful outcomes;
• Prior experience of working in an international environment;
• Knowledge of NATO responsibilities and organization including Allied Command Operations Allied Command Transformation and NATO Agencies;

Education

• A minimum requirement of a Bachelors degree at a nationally recognised/certified University in Engineering IT Communications Computer Sciences or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCIA that is at least 6 years extensive and progressive expertise related to the function of the post;

Working Location

• Braine lAlleud Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance