Branch Manager - Waterworks
Branch Manager - Waterworks
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Job Description
Job Posting:
Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Ferguson is currently seeking the right individual to fill an immediate need for a Branch Manager in our Salisbury location. This location sells waterworks products.
This position leads local operations of this location which includes an inside sales team counter and warehouse.
Position Details:
Reports to the Market Branch Manager
Direct oversight of 6 to 8 associates
Responsibilities:
Manage day-to-day operations including inventory shipments and customer service.
Supervise and train warehouse and customer service personnel.
Perform duties such as shipping receiving and customer service especially in coverage situations.
Ensure adherence to safety standards company policies and legal requirements.
Oversee financial performance budgeting and capital planning for the branch.
Develop and cultivate relationships with customers internal partners and vendors.
Use data to make decisions and improve performance.
Conduct all aspects of employee management including hiring and scheduling.
Cross-train associates and identify growth opportunities.
Develop a customer-first culture and train associates to provide excellent service.
Communicate initiatives and keep associates engaged and informed.
Understand local branch performance metrics and results.
Manage daily operations and ensure branch performance.
Lead the customer experience at the local branch ensuring a positive and efficient service.
Ensure efficient phone coverage and responsiveness at the branch.
Oversee order accuracy deliveries and returns at the branch level.
Collaborate with senior management to drive local initiatives.
Navigate and collaborate in a matrixed organization by engaging with local business points of contact (POCs).
General understanding of local market share competitors and sales targets.
Develop and maintain key relationships with strategic accounts.
Maintain relationships with local vendor reps manage market pricing and procurement.
Understand local specifications and customer segmentation.
Provide leadership for the organizations customer-facing associates and branch functions
Qualifications:
3 years leadership/management experience is preferred
Prior Waterworks industry experience is strongly preferred
Ability to lead and empower individuals and teams
Ability to organize prioritize multi-task and effectively lead through stressful situations
Proven track record to use data and metrics to implement effective solutions
Demonstrated success in problem solving and delivering results
Strong written and verbal communication skills
Knowledge of Microsoft Office software (Outlook Word Excel PowerPoint Access etc.)
At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
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Pay Range:
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$5175.00 - $11275.00-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Manager
Employment Type
Full-Time
