IT Applications Analyst
IT Applications Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Vertex is currently seeking a highly organized and proactive IT Applications Analyst to join our team to provide analysis and support on internal applications across multiple locations. The successful candidate will be a good communicator with excellent customer service skills be an effective problemsolver and comfortable working both independently and collaboratively across teams.
- Provide application support for Sherwood Park offices and other locations.
- Develop applications in low-code environments such as PowerApps and other smart forms.
- Manage and select appropriate software applications according to business requirements to ensure successful outcomes. This includes collaboration with vendors to meet all business objectives.
- Engage with senior management and assist end-users and stakeholders in resolving issues.
- Manage and coordinate with departments to develop and provide technical reports training materials programs and documentation for end-users.
- Administer applications and provide technical expertise in development and execution.
- Organize regular research studies on new technologies and integrate them into the organization.
- Assist with system checks and quality assurance.
- Provide post-implementation support and ongoing maintenance.
- Investigate troubleshoot and resolve technical issues providing second-level support that includes root cause analysis testing and documentation.
- Assist coworkers and end-users in troubleshooting and identifying problems.
- Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
- Review coordinate and execute updates to implementation or maintenance plans.
- Follow Change Management Procedures when deploying changes across varying environments.
- Assist with the planning or implementation of small to complex projects.
- Provide other IT support duties as required by the company.
- Bachelors Degree in Computer Engineering Software Engineering Application Programming or Computer Information Systems (CIS).
- Minimum 5 years of experience in a similar role.
- Experience working with ERP systems.
- Excellent communication skills to effectively engage with stakeholders understand issues and propose professional technical solutions.
- Strong organizational skills and attention to detail.
- Proven ability to document systems applications and ideas effectively for both technical and non-technical stakeholders.
- Desired experience with Digital Process Automation APIs and EDI (Electronic Data Interchange) systems.
- Ability to perform duties independently exercise sound judgment and communicate with all levels of staff and the public.
- Strong communication organizational and analytical skills.
- Ability to work flexible hours in a team environment with changing priorities.
- Comfortable working in a fast-paced environment.
ADDITIONAL INFORMATION:
- This position will be based out of Sherwood Park AB with some travel required.
- Work Schedule: Monday to Friday 8:00 AM to 5:00 PM (in-office)
- Compensation: Commensurate with education and experience
- Benefits:
- Extended Health Dental and Vision Coverage
- Life and Disability Insurance
- A safe and supportive work environment
- Stable long-term employment
Required Experience:
Manager
Employment Type
Full-Time
