Director, Patient Support Program Strategy/Management - Cell & Gene Therapy
Director, Patient Support Program Strategy/Management - Cell & Gene Therapy
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$ 185500 - 344500
1 Vacancy
Job Description
Job Description Summary
#LI-HybridJoin Novartis as the Director Novartis Patient Support (NPS) Program Strategy & Management and make an impact as a leader for product and program strategy in support of patient access to achieve product objectives for cell and gene therapy! This exciting role owns ongoing planning evaluation measurement and optimization of short-term and long-term program performance to enable impact for Novartis and patients inclusive of end-to-end patient and provider journeys as well as all NPS programs and services including ordering logistics onboarding co-pay adherence e-services hub operations external landscape/monitoring and shifting market dynamic. This highly collaborative and agile leader is accountable for driving strong business performance in conjunction with the ED NPS Associate and Associate Director.
Location: This position will be located in East Hanover NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered. This position will require 20% travel as defined by the business (domestic and/ or international).
Job Description
Key Responsibilities:
- Lead a core team of cross-functional NPS stakeholders focused on ongoing patient support program refinement and measurement specific to the post-prescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy)
- Serve as NPS subject matter expert on disease area and provide key inputs to Portfolio Strategy & Lifecycle Management Center of Excellence for program designs related to onboarding co-pay adherence e-services and hub operations to ensure reconciliation with product P&L and objectives
- Drive integration of NPS priorities and program performance with identified product priorities strategies and KPIs
- Support the development of marketplace and competitive landscape assessments to inform future state of NPS support required for disease area
- Collaborate with training PSS Centers of Excellence field reimbursement market access and NPS Manager Program Operations to provide input into field reimbursement team training
- Liaising with NPS Enterprise Intelligence and Insights team to gather insights on external and competitive benchmarking scanning global best practices and liaising across network internal resources (manufacturing logistics quality marketing sales reps patient coordinators reimbursement managers)
- Supports successful implementation of any new services launched/administered for PSS including planning managing budgeting and launching along with ensuring adequate staffing for operational support
- Oversee the creation of patient access and reimbursement content and resources in partnership with NPS Content Development Center of Excellence to support field and HQ based execution of assigned therapeutic area programs
- Liaise with multiple NPS Centers of Excellence and cross-functional teams including Global Manufacturing Logistics Quality Therapeutic Area Strategy Brand Marketing Market Access Customer Engagement (Sales) Field Reimbursement Ethics and Compliance Legal Data Analytics and Training
Essential Requirements:
- Education: Bachelors degree required; PharmD RN or MBA a plus
- 7 years of pharma commercial experience with 3 of those years of experience operating in patient services space and/or market access is required
- Proven success in Hub services
- Ability to connect commercial financial and clinical perspectives to develop enhanced value messages and strategies
- Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors
- Strong written and verbal communication skills including comfort level with senior management presentations
- Strong experience with sales force communication
- Proven track record leading across cross-functional teams
Desirable Requirements:
- In depth knowledge and understanding of specialty product distribution/service company business modelsand patient services challenges/opportunitieswith experience in specialty/buy and bill products
- Headquarters marketing experience previous consultant or vendor experience
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together /people-and-culture
Join our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: and Rewards:
The pay range for this position at commencement of employment is expected to be between $185500 and $344500/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Read our handbook to learn about all the ways well help you thrive personally and professionally: Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$185500.00 - $344500.00Skills Desired
Agility Asset Management Business Strategy Commercial Excellence Cross-Functional Collaboration Customer Orientation Digital Marketing Healthcare Sector Understanding Influencing Skills Inspirational Leadership Marketing Strategy Negotiation Skills Operational Excellence People Management Priority Disease Areas Expertise Product Lifecycle Management (PLM) Product Marketing Product Strategy Stakeholder Engagement Stakeholder Management Strategic PartnershipsRequired Experience:
Director
Employment Type
Full-Time
