Director, People Services Operations Performance
Director, People Services Operations Performance
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Job Description
Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: Title: Director People Services Operations Performance
Location: Tampa
Department: People Services
Reports To: Sr. Vice President Global People Services
Job Summary: The Director People Services Operations Performance works closely with the Sr. Vice President of Global People Services and the Executive Director Global Service Delivery to help run the People Services organization. This includes partnering with peer People Organization teams to drive the functions annual planning and goal setting process developing an engagement strategy to support high functioning relationships with business leaders and enabling functions peers and ensuring internal People Services teams alignment.
Key Responsibilities:
Partner with PSLT members to formulate the people strategy and key priorities ensuring alignment with business strategies and support demand planning
Guide evaluation of service delivery key process indicators (KPIs) and implement strategies to improve monitor and report on KPIs to drive operational excellence
Lead development and execution of Quarterly People Services Reviews partnering with PSLT peers
Facilitate operational reviews that highlight progress and identify risks to the plan in order to drive greater team effectiveness
Lead goal setting processes and guide prioritization
Champion employee engagement initiatives
Introduce and maintain team awareness of market intelligence benchmarking
Design and implement executive reporting for monthly briefings to senior leadership
Develop the strategy and oversee content development for PS Service Delivery communications and marketing to ensure accurate and relevant knowledge is consumable
Support external PS Branding and Employee Engagement via a social media (internal and external) presence for PS to not only promote the Employer Brand specifically targeted at PS Experts but to also increase employee engagement through the public celebration of BMS leading industry best practices.
Qualifications:
Education: Bachelors degree or equivalent
Experience:
Minimum of 8 years of experience in operations management preferable in HR shared services
Demonstrated experience in leading large complex programs and developing cross-functional (HR CoEs HR Services Record to Report Purchase to Pay Treasury and Tax.) and corresponding multi-year roadmaps.
Demonstrated experience in monitoring industry benchmarks developing operational KPIs conducting cost / benets analysis ROI risks identification and corresponding dependencies.
Demonstrated experience in leading/influencing across organizational units up down and across organizational layers.
Skills:
Working knowledge of AI tools
Master storyteller using tools such CANVA and/or PowerPoint making complex/technical topics and making consumable for all audiences.
Strong knowledge of KPI management process improvement methodologies and data analysis tools.
Excellent analytical and problem-solving abilities with a data-driven approach to decision-making.
Strong leadership and team-building skills with the ability to inspire and motivate others.
Excellent communication and interpersonal skills with the ability to influence and collaborate with stakeholders at all levels of the organization.
Proficiency in using operational performance management software and tools.
Strong understanding of market intelligence and benchmarking practices.
SAP MS Project Tableau HCM solutions MS Office.
#LI-Hybrid
If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff customers patients and communities. As a result the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Required Experience:
Director
Employment Type
Full-Time
