Technical Support Specialist
Technical Support Specialist
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$ 48000 - 55000
1 Vacancy
Job Description
Provide general and specialized assistance to the services branch of the Office of Accessibility Services ( OAS ) and Student Accessibility Services ( SAS ) for students with disabilities. Respond to troubleshoot and resolve services-related inquiries and quality control matters; assist with design development and modification of processes and facilitate system/user specific modifications. Support the OAS / SAS office to coordinate disability services for students to include electronic books note taking captioning and adaptive tech programs. Coordinate day-to-day management and application of various services and adaptive technologies used to ensure that students with disabilities receive the necessary accommodations to access University coursework programs and facilities. Maintain knowledge of federal regulations the ADA Section 504 of the Rehabilitation Act and FERPA to maintain support for faculty/staff and students with accessibility needs. Provide support to administer services-related aspects of the Clockwork & Accommodate databases and supervise work-study students in the Universal Design Technology Lab ( UDTL ). Support remote TypeWell accommodation-based audio/video recordings of classes and represent OAS / SAS at campus events/presentations. Develop workshops and activities to provide students and staff information on adaptive technologies. Work with staff faculty and students to interpret and communicate service-related processes and applications around the University to improve accessibility. Assist in development and maintenance of the myACCESS Portal the services-related aspects of the OAS / SAS website development of department brochures and training sessions for students.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
