Debt Recovery Specialist
Debt Recovery Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Debt Recovery Specialist (hybrid)
Monday to Friday 8.30am 5.30pm
Hale Manchester
15.25 per hour
Temporary ongoing
We are looking for a Debt Recovery Specialist to join our clients team in Hale Manchester. You will be responsible for managing and recovering outstanding debts owed to the company by customers.
Key Responsibilities
- Proactively contact customers with overdue accounts via phone email and letters.
- Negotiate repayment plans in line with company policies and regulatory guidelines.
- Monitor and track outstanding debts ensuring timely follow-ups and escalations.
- Liaise with external debt collection agencies and legal representatives when necessary.
- Identify patterns in non-payment and recommend strategies to reduce future debt.
- Maintain accurate records of all interactions and payment agreements.
- Ensure compliance with industry regulations including GDPR and FCA guidelines.
- Provide regular reports on debt recovery performance to senior management.
- Support vulnerable customers with tailored repayment solutions.
- Work closely with internal departments such as Customer Service and Billing to resolve disputes.
Key Skills & Competencies
- Excellent negotiation and communication skills.
- Strong problem-solving abilities with a results-driven mindset.
- Ability to remain professional and empathetic in difficult conversations.
- Strong organisational skills and attention to detail.
- Knowledge of relevant debt recovery regulations and compliance standards.
- Proficiency in Microsoft Office and debt management software.
Qualifications & Experience
- Previous experience in debt recovery credit control or collections (preferably within utilities or financial services).
- Knowledge of industry-specific regulations (e.g. Ofgem Ofwat FCA guidelines).
- Experience working with CRM and debt recovery systems.
- Legal knowledge relating to debt recovery processes is advantageous.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
