Senior Initiative Program Manager FTC
Senior Initiative Program Manager FTC
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The teams mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer!
The team works cross-functionally with many teams in the organisation (markets legal tax product marketing customer support etc) to ensure successful design and delivery of regulatory-driven changes with a customer focus in mind. We seek to not only deliver against new requirements with the least customer friction but where possible to tackle long-standing customer problems.
We are looking for a Senior Initiative Program Manager on a 12 month fixed term contract. This role reports to the Senior Director Global Regulatory Initiative Lead.
What you will accomplish:
Lead program management of the initiative ensuring the initiative is on track or ahead of its objective and goals with risks or issues being brought up appropriately
Lead overall partner management approach and execution ensuring were talking to the right folks about the right topics at the right time
Partner closely with counterparts in the product customer support and marketing teams to ensure alignment of operational processes and smooth execution
Own financial and operational reporting from a business perspective partnering closely with finance analytics and program leads
Work with the Senior Director and others to further build out the 3-year strategy and plan
Implement other ad-hoc projects where needed
What you will bring:
Initiative level/ Programme management experience and/ or consulting experience; ideally in an international organisation on large-scale projects across a range of functions and/ or e-commerce is a plus
Extensive experience communicating sophisticated topics to senior audiences driving decision making and involving all partners appropriately. Excellent English written and verbal reasoning and communication skills
Ability to problem solve and drive operational topics whilst being able to zoom out and think strategically about the bigger picture
Excellent financial and analytical understanding able to tie through operational execution to data and vice versa
A great teammate who is upbeat flexible and comfortable with navigating through ambiguity in a trust-based human way
Strong customer focus attention to detail and data driven mentality
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Required Experience:
Manager
Employment Type
Full-Time
