CX Technical Leader
CX Technical Leader
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Job Description
Job Description
If you are looking for an opportunity to be involved in crafting the future direction of Cisco and Customer Experience we have a place for you.
What Youll Do
The CX Technical Leader is a critical strategic advisor and technical specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business. The role resides within the Cisco Customer Experience (CX) organization one of Ciscos fastest-growing teams.
As an CX Technical Leader you will demonstrate thought leadership in solving customer problems be a technical leader for projects from requirement capture to production deployment lead a delivery team and maintain relationships with our customers.
Who Youll Work With
The Cisco CX Technical Leader role is a highly visible technical leadership role within Ciscos Customer Experience organization. We build deep relationships with customers senior leadership partners and the extended Cisco account team members to help them achieve their goals. With the transformation to software subscription the role of CX is crucial we are writing history and you can contribute to and help craft this ambitious journey we are on.
Who You Are
You are a Technical Leader with a minimum of 10 years of experience in designing deploying and operating modern Collaboration solutions. You are experienced in guiding and owning Future State Architecture conversation consulting tools and process transformation and automation.
You can work autonomously as well as lead a team.
You can capture requirements scope and articulate a solution write and present high and low-level designs.
You are comfortable addressing customers senior leadership and internal teams.
You understand customers business goals and how to address them with technical solutions and operational processes.
As a trusted adviser you are able to influence customers to make sound tactical and strategic decisions to achieve their business outcomes.
You assist customers with integration and implementation of tools systems and service assurance for Cisco technologies.
Able to support pre-sales activities and translate business requirements into solution designs.
You are passionate about technology and always seeking to learn more.
Experience
- 10 years experience of working with Cisco Collaboration applications hardware protocols and technology
- 10 years of project implementation and delivery experiences with the Cisco Collaboration suite
- Proven track record of successful project delivery
- Demonstrated abilities to juggle simultaneous work tasks ranging from system/solution integration to complex technical issues dealing with protocols network devices and other technical areas.
- Exceptional communication (written verbal and presentation) skills
- A thorough understanding of networking UC applications and protocols along with desktop and server operating systems
- A strong understanding of compute infrastructure virtualisation and hypervisors
- A good understanding of DEVNET operations and scripting skills in their application for UC services
Mandatory Requirements
- Clearance level of NV2 or higher
- Based in Canberra ACT
- Ability to be present on customer site at least 4 days a week
Desired Experience
- Certification on Cisco technologies like CCIE CCNP CCNA DEVASC
Why Cisco
#WeAreCisco where each person is unique but we bring our talents to work as a team and make a difference. Heres how we do it.
We embrace digital and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts predicts learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation creativity and yes even failure (if you learn from it.)
Day to day we focus on the give and take. We give our best we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability we take bold steps and we take difference to heart. Because without diversity of thought and a commitment to equality for all there is no moving forward.
So you have colourful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool.
Cisco Confidential
Employment Type
Full-Time
