Remote Support Chat Representative No Experience Needed 2535hr Work from Anywhere
Remote Support Chat Representative No Experience Needed 2535hr Work from Anywhere
Posted on :
24-05-2025
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1 Vacancy
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Job Description
Role Overview
An internationally operating SaaS company is hiring Remote Support Chat Representatives to provide non-phone customer service via live chat and email. This entry-level role pays between $25 and $35 per hour depending on shift availability and performance. No degree or previous job experience is required. With full paid training flexible scheduling and long-term growth opportunities this position is ideal for anyone seeking a legitimate remote career path that starts immediatelyno resume padding necessary.
The Client and amp; What Youll Be Doing
The client is a software-as-a-service platform serving freelancers digital creators and small businesses. Their users often need help with subscriptions account security and navigating the platforms features. As a Support Chat Representative youll help them via live chat and email channelsnever on the phone. Youll follow internal documentation use pre-written responses when needed and write in a friendly informative tone. The job is structured to allow you to work independently while staying supported by a collaborative chat-based internal team.
Primary Job Tasks
Answer Live Chat Requests: Manage real-time conversations with users needing quick help accessing accounts resetting passwords or finding features.
Resolve Support Emails: Reply to emails about billing disputes login errors and plan adjustments within 24-hour windows.
Process Refunds and Account Updates: Follow policy workflows to cancel subscriptions issue eligible refunds and update user preferences.
Guide Feature Usage: Help users understand tools and how to best use them through guided responses. Youll use help docs and short tutorials to assist.
Log and Categorize Tickets: Document every conversation properly by tagging the issue type summarizing the interaction and noting any follow-up steps.
Use Internal Chat Tools: Communicate with other team members through Slack to get real-time advice or provide shift handoff updates.
Participate in Weekly Team Updates: Review shared announcements about new features bug alerts or changes to the support playbook.
Contribute to Help Center Feedback: Report common issues or unclear articles to the documentation team to improve the customer experience.
Monitor Multiple Conversations: Handle 36 chats simultaneously while keeping accuracy empathy and resolution quality high.
Escalate When Needed: Recognize when issues should be escalated to engineering or billing and pass them on with clear summaries.
A Typical Shift Breakdown
Early in Your Shift
Start by reviewing Slack threads for overnight updates. Open the ticket queue and begin replying to email tickets from international customers who contacted support during your off hours.
Mid-Shift Workload
Live chat volume picks up. Youll respond to multiple users at oncehelping with technical problems subscription issues or refund eligibility. Youll use saved replies and help articles to speed up responses.
Wrapping Up
Finish remaining emails close open chats and leave detailed notes in each ticket. Submit a shift summary with trends you noticed or feedback for macros that could be improved.
Who Were Looking For
Excellent written English communication skills
Typing speed of 40 WPM or faster with accuracy
High school diploma or equivalent (no college required)
No prior experience neededthis is a true entry-level role
Comfortable with online platforms tabs and browser tools
Self-motivated and able to focus while working remotely
Must have reliable Wi-Fi and a personal computer or laptop
Available for at least 20 hours per week including one weekend day
Positive empathetic tone when dealing with frustrated users
Willing to receive and apply feedback for improvement
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Practice typing until you hit 45 WPM comfortably. Re-read every message before sendingcorrect grammar and tone are essential for this role.
Learning Product Details
Youll have a searchable knowledge base but reading through it ahead of time will make your responses more accurate and faster.
Written Tone and Customer Care
Keep messages warm but efficient. Use phrases like Happy to help! or Let me get that resolved for you now to reassure users.
Managing Live Workload
Use browser shortcuts pinned tabs and a clipboard tool to handle multiple chats at once. Respond quickly but never rush a user off the chat.
Handling Remote Independence
Youll work without direct supervision. Be punctual check in with your team when needed and document all tickets thoroughly.
Growing With Feedback
QA reviews your chats weekly. Treat this as coaching not criticism. Agents who consistently improve are first in line for raises and promotions.
Getting Started with the Client
Initial Application
Submit your resume and availability. No cover letter needed. Youll also verify your internet connection and working equipment.
Written and amp; Typing Assessment
Youll complete a scenario-based writing task and take a typing test to confirm you meet the jobs communication standards.
Interview or Text-Based Screening
Complete a quick follow-up via email or Slack-style simulation to demonstrate your tone and responsiveness.
Paid Online Training
Participate in a 45 day virtual onboarding that includes ticket simulations platform training and product deep dives.
Mentored Live Shifts
Youll begin live work under supervision for your first 34 shifts with live feedback and correction if needed.
Ongoing Assignment
After passing your onboarding evaluation youll receive your regular shift schedule and be added to full team channels and dashboards.
Workplace Environment
The clients team spans over 30 countries and is built on autonomy async communication and clear expectations. Agents are encouraged to give feedback ask for help and suggest improvements. Success is measured not by hours logged but by clarity of communication and issue resolution. Youll have access to internal coaching peer recognition and monthly contests to keep things fun and rewardingeven across time zones.
Perks and Extras
Paid training and QA coaching
Shift-based bonus incentives
Home office expense reimbursement
Flexible weekly schedules
Optional weekend-only or evening shifts
Team gift card raffles and digital milestone rewards
Career development tracks to QA support operations or team leadership
No voice callstext-based communication only
Why This Role May Be the Right Fit for You
If youre tired of phone-based jobs looking for a real remote position that pays well or starting a career without a degree or experience this opportunity checks every box. Youll get trained supported and paid from the startand youll build skills that transfer across the entire remote job market. Whether youre starting your career or switching tracks this is an ideal way to earn online and grow from home.
Applicant Questions Answered
Do I need customer service experience
No. Youll be trained from scratch. Writing skills and reliability matter more than experience.
Is this job phone-based
No phones. All communication is writtenvia live chat and email only.
Can I work internationally
Yes this is a fully remote role available globally.
Whats the expected schedule
Youll select your preferred hours during onboarding. Many shifts are available including part-time nights and weekends.
What equipment do I need
Just a laptop or desktop and fast reliable internet. Optional: a second monitor or quiet workspace.
When can I start
Training cohorts start weekly. Youll typically begin within 510 days of being accepted.
Next Steps to Apply
Click Apply Now to start your application. Upload your resume complete the short assessment and reserve your place in the next training session. These roles fill quicklyespecially with no degree or experience requiredso act fast to secure your position.
Employment Type
Full Time
Key Skills
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