Job Title:Help Desk Technician Duration:12 months (Contract W2) Location: Denver CO (On-site candidate must be currently located within the Denver or surrounding metro area to work on-site daily)
Key Skills: Technical Troubleshooting (Hardware Software Networking) Customer Service & Communication Monitoring & Incident Response
Training Phase (12 months): 5 days/week 8-hour shifts
Post-Training: 4 days/week 10-hour shifts
Important Note: This is a 100% on-site position. candidates should work on-site full-time.
Position Summary We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network roadside devices and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware software or networking issues. The ideal candidate is proactive resourceful detail-oriented and passionate about providing excellent technical support in a dynamic and fast-paced environment.
Key Responsibilities
Monitor the ITS fiber network roadside devices and software systems.
Respond promptly to customer inquiries via phone email and chat.
Log and manage Help Desk tickets using the internal ticketing system.
Troubleshoot and resolve hardware software and networking issues.
Escalate unresolved issues to Tier 2/3 support when necessary.
Install configure and maintain computer systems and peripheral devices.
Perform system maintenance and support users during outages.
Assist with onboarding/offboarding including system setup and account management.
Support Tier 1 network troubleshooting.
Document customer interactions and maintain accurate records.
Qualifications
Prior experience in a Help Desk or IT Support role (NOC experience preferred).
Willingness and flexibility to work a variety of shifts including with minimal notice.
Reliable transportation is required.
Ability to pass a background check.
Strong technical knowledge of Windows Linux and iOS systems.
Familiarity with networking basics and system troubleshooting.
Excellent communication and interpersonal skills.
Detail-oriented and well-organized with strong ticket management discipline.
Calm and professional under pressure with a proactive troubleshooting mindset.
Self-motivated with the ability to work independently and as part of a team.
Understanding of basic information security practices.
Experience with ticketing systems (e.g. ManageEngine) is a plus but not required.
Work Environment
100% On-Site
Fast-paced collaborative IT operations setting
Requires physical presence to monitor systems and assist users directly
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