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Help Desk Technician

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Job Location drjobs

Denver, CO - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: Help Desk Technician
Duration:12 months (Contract W2)
Location: Denver CO (On-site candidate must be currently located within the Denver or surrounding metro area to work on-site daily)


Key Skills: Technical Troubleshooting (Hardware Software Networking) Customer Service & Communication Monitoring & Incident Response


Job Type: Contract (Full-Time - On-Site Only)
Schedule:
  • Training Phase (12 months): 5 days/week 8-hour shifts
  • Post-Training: 4 days/week 10-hour shifts
Important Note: This is a 100% on-site position. candidates should work on-site full-time.

Position Summary
We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network roadside devices and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware software or networking issues.
The ideal candidate is proactive resourceful detail-oriented and passionate about providing excellent technical support in a dynamic and fast-paced environment.

Key Responsibilities
  • Monitor the ITS fiber network roadside devices and software systems.
  • Respond promptly to customer inquiries via phone email and chat.
  • Log and manage Help Desk tickets using the internal ticketing system.
  • Troubleshoot and resolve hardware software and networking issues.
  • Escalate unresolved issues to Tier 2/3 support when necessary.
  • Install configure and maintain computer systems and peripheral devices.
  • Perform system maintenance and support users during outages.
  • Assist with onboarding/offboarding including system setup and account management.
  • Support Tier 1 network troubleshooting.
  • Document customer interactions and maintain accurate records.

Qualifications
  • Prior experience in a Help Desk or IT Support role (NOC experience preferred).
  • Willingness and flexibility to work a variety of shifts including with minimal notice.
  • Reliable transportation is required.
  • Ability to pass a background check.
  • Strong technical knowledge of Windows Linux and iOS systems.
  • Familiarity with networking basics and system troubleshooting.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and well-organized with strong ticket management discipline.
  • Calm and professional under pressure with a proactive troubleshooting mindset.
  • Self-motivated with the ability to work independently and as part of a team.
  • Understanding of basic information security practices.
  • Experience with ticketing systems (e.g. ManageEngine) is a plus but not required.

Work Environment
  • 100% On-Site
  • Fast-paced collaborative IT operations setting
  • Requires physical presence to monitor systems and assist users directly

Email your resume to:
To learn more about Mavensoft visit us online athttp:// Experience:

IC

Employment Type

Full Time

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