Help Desk Technician
Help Desk Technician
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1 Vacancy
Job Description
Duration:12 months (Contract W2)
Location: Denver CO (On-site candidate must be currently located within the Denver or surrounding metro area to work on-site daily)
Key Skills: Technical Troubleshooting (Hardware Software Networking) Customer Service & Communication Monitoring & Incident Response
Job Type: Contract (Full-Time - On-Site Only)
Schedule:
- Training Phase (12 months): 5 days/week 8-hour shifts
- Post-Training: 4 days/week 10-hour shifts
Position Summary
We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network roadside devices and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware software or networking issues.
The ideal candidate is proactive resourceful detail-oriented and passionate about providing excellent technical support in a dynamic and fast-paced environment.
Key Responsibilities
- Monitor the ITS fiber network roadside devices and software systems.
- Respond promptly to customer inquiries via phone email and chat.
- Log and manage Help Desk tickets using the internal ticketing system.
- Troubleshoot and resolve hardware software and networking issues.
- Escalate unresolved issues to Tier 2/3 support when necessary.
- Install configure and maintain computer systems and peripheral devices.
- Perform system maintenance and support users during outages.
- Assist with onboarding/offboarding including system setup and account management.
- Support Tier 1 network troubleshooting.
- Document customer interactions and maintain accurate records.
Qualifications
- Prior experience in a Help Desk or IT Support role (NOC experience preferred).
- Willingness and flexibility to work a variety of shifts including with minimal notice.
- Reliable transportation is required.
- Ability to pass a background check.
- Strong technical knowledge of Windows Linux and iOS systems.
- Familiarity with networking basics and system troubleshooting.
- Excellent communication and interpersonal skills.
- Detail-oriented and well-organized with strong ticket management discipline.
- Calm and professional under pressure with a proactive troubleshooting mindset.
- Self-motivated with the ability to work independently and as part of a team.
- Understanding of basic information security practices.
- Experience with ticketing systems (e.g. ManageEngine) is a plus but not required.
Work Environment
- 100% On-Site
- Fast-paced collaborative IT operations setting
- Requires physical presence to monitor systems and assist users directly
Email your resume to:
To learn more about Mavensoft visit us online athttp:// Experience:
IC
Employment Type
Full Time
Key Skills
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