Service &Office Coordinator
Service &Office Coordinator
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Job Description
Job Description
Job Description:
The ideal candidate for the Service Coordinator role will be a highly organized detail-oriented individual with excellent time management and communication skills. This person should be comfortable working in a fast-paced environment capable of managing multiple tasks at once and able to interact professionally with both customers and technicians via phone and email.
The role requires strong critical thinking problem-solving skills and the ability to stay composed under pressure. The candidate should also demonstrate a proactive approach and the flexibility to work independently or collaboratively as part of a team.
Responsibilities
- Coordinate service resources by dispatching and assigning technicians to mechanical service repairs
- Create accurate and detailed service orders to ensure technicians have the necessary information to complete repairs
- Interact with customers to ensure service orders are properly created and dispatched in a timely manner meeting customer SLAs
- Generate repair quotes based on technician feedback
- Maintain ongoing communication with technicians throughout the day to effectively schedule manpower and meet customer needs
- Serve as the single point of contact for customers vendors and technicians providing timely and accurate responses to inquiries
- Follow up on pending repairs to ensure timely processing and payment
- Monitor technician performance and ensure compliance with agreed-upon KPIs
- Assist in identifying capacity gaps and sourcing new service providers as needed
- Ensure internal processes and procedures are followed to meet client SLAs
- Answer and transfer incoming phone calls professionally and efficiently
- Collaborate with other departments to support company operations and initiatives
- Maintain organized filing systems databases and office supply inventories
- Handle incoming and outgoing mail and deliveries
- Assist with new employee onboarding and orientation
- Support inventory management and coordination of site deliveries
- Schedule and coordinate site visits
- Partner with the leadership team to help drive company-wide initiatives
Qualifications
- Prior remote work experience required
- Excellent communication skills (written verbal interpersonal)
- Proficiency in customer interaction and vendor management
- Critical thinking and problem-solving skills
- Strong computer skills
- Ability to prioritize and manage multiple projects simultaneously
- Detail-oriented and accurate in data entry
- Customer service-oriented approach
- Ability to maintain composure in a fast-paced environment
- Dispatching Experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer relationship management: 2 years (Required)
Work Location: Remote
Required Experience:
IC
Employment Type
Full Time
