Delivery Engineer - Channels

Wix Channels is seeking a talented Delivery Engineer to support its Business Development activities. The primary responsibility would be to act as a technical advisor and product expert. In this position you will be working mainly with the Customer Success team to onboard new partnerships for our Channels team and support them afterwards in the ongoing implementation. The ideal candidate must be able to articulate technology and product positioning to both business and technically oriented prospects and ensure customer satisfaction. We are looking for a self-motivated individual who is comfortable working in a fast-paced environment.

You will:

• Be responsible for all customer technical needs including onboarding and post sales existing customers

• Support the onboarding and ongoing customers run product demos technical workshops build the solution architecture and  answering questions and defining user flows

• Work closely with Customer Success to manage and coordinate all product and technical aspects following Sales

• Onboard customers after sales and be responsible for smooth handoff from Sales to Customer Success Manager

• Support Customer Success Managers on all ongoing account technical items

• Execute the roll out plan for new customers and work together with other team members

• Run QA on joint flows of the integration support troubleshooting of integration issues and help fix them.

• Work with the Channels developers - explain Wix APIs support the architecture and integration flows and help the developers during the implementation phase. 

• Develop expertise in Wix products and stay up to date with new features and improvements

At this time we are seeking FL-based candidates or candidates who can commute to our office in Miami. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.

Qualifications :

• You are a customer facing and delivery-oriented team player with 4 years of experience in the B2B online world or SaaS environment. 

• Youre exceptional at designing solutions and problem solving with a great understanding of tech sales and marketing. 

• You have proven experience supporting customers implementation and integration as well as a deep understanding of online presence including websites online marketing ecommerce and other SaaS solutions. 

• Experience in supporting strategic accounts and big enterprise. This includes working with large and complex customer environments understanding and meeting the needs of senior stakeholders and managing complex sales and delivery processes. 

• Youre experienced with building integrations based on APIs and Webhooks and supporting smooth deployment of the partnership.  

• You can take complicated business requirements and translate them into technical solutions that meet the needs of a business. 

• You have impeccable written and verbal communication skills excellent presentation skills and youre a detail oriented and analytical team player and self-starter. 

• You thrive under pressure in a multi-tasking environment and can adjust priorities on-the-fly. 

• Youre able to work with internal product managers marketingBA support and training teams

• You are willing to travel and work non-standard hours to support multiple time zones.

Additional Information :

Wix Channels is a B2B business unit focused on creating and cultivating relationships with various partners including  SaaS companies telcos directories and large-scale companies all over the world. Our goal Demonstrating that Wix is the best fit for them and their clientele and broadening our reach in the global marketplace.

Were looking for an expert in technical sales and implementation to work directly with our sales team and partner accounts. In this role youll support the sales process on the product side define user flows integration strategy and be responsible for all onboarding migration and implementation processes.

Remote Work :

No

Employment Type :

Full-time