Operations Associate - Appleton, WI

Company Overview

At DirectMed Imaging were more than just a medical parts company - we are mission-driven innovators with an unwavering commitment to extending the life of critical diagnostic imaging technologies reducing healthcare waste lowering diagnostic imaging equipment costs and improving patient access to quality care.

We offer an extensive array of imaging parts engineer training courses and customer support services in the US and abroad to ensure that medical facilities and service providers have access to top-notch equipment and expertise to keep their operations running.

If you would like to help us become the most trusted resource in aftermarket diagnostic imaging equipment - keep reading!

The Opportunity

We are seeking a detail-oriented and adaptable Operations Associate to support both internal and external customers by managing inventory processing orders organizing the warehouse barcoding and deinstalling equipment.

As our business operates 24/7/365 this role requires participation in an on-call rotation to support after-hours business needs ensuring continuous operational support and responsiveness to urgent requirements.

This role combines both mental and physical tasks offering a dynamic and engaging work experience. The ideal candidate should have strong computer and typing skills as we use custom business management software for daily operations. Some travel including out-of-state trips with potential overnight stays may be required.

If you thrive in a structured yet diverse environment and enjoy a balance of hands-on and analytical tasks we would love to hear from you!

Key Responsibilities:

• Utilize hand tools and mechanical knowledge to disassemble medical imaging systems for parts harvesting and inventory
• Work with hand tools to build custom shipping crates and storage solutions
• Handle store and manage inventory in compliance with Company and ISO 13485 standards
• Assist with inventory change requests cycle counts and write-off management
• Prepare package and ship items according to customer requirements
• Operate forklifts and hand trucks safely and efficiently
• Support de-installation of medical equipment as needed
• Follow and assist in Lean and 5S initiatives to improve efficiency
• Collaborate with other departments and team members to optimize workflows and meet performance targets
• Maintain our ISO 13485 compliance by following processes and relevant work instructions. You may be asked to create review and update work instructions related to your role to support clear and streamlined workflows
• Participate in the on-call rotation as needed

Knowledge Skills and Abilities youll need for this opportunity:

• HS Diploma/GED required
• 1-3 Years Warehouse/Order fulfillment experience
• Proven ability to work with a variety of hand tools
• Forklift training preferred
• Quality/ISO experience is a plus
• Ability to work in a fast-paced office/warehouse setting and handle multiple high-priority tasks simultaneously.
• Highly organized with strong attention to detail.
• Good mechanical abilities and hands-on problem-solving skills.
• Familiarity with warehousing operations and inventory control.
• Valid drivers license with a good driving record.
• Ability to travel as needed (domestically)
• Proficient in Microsoft Word Excel Outlook
• Experience with Microsoft Dynamics NAV/Business Central is a plus
• Ability to stand or sit for long periods
• Ability to lift and/or move items over 50 pounds

Why we love DirectMed and why you will too!

• Industry-leading products and service
• Work hard and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Competitive base salary with an excellent commission structure
• Great benefits package including healthcare dental vision 401k paid time off and business expense reimbursement

Required Experience:

IC