Salesforce Support
Salesforce Support
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Job Description
Act as the primary contact for user inquiries troubleshooting and resolving issues to ensure a seamless experience.
Address non-self-serviceable requests including configuration updates data uploads and bulk changes using tools like Salesforce Data Loader.
Log prioritize and collaborate with product teams on resolving Salesforce bugs and complex technical issues.
Monitor critical issues escalate as needed and provide workarounds for unsupported functionality.
Investigate and resolve data synchronization and upload errors across Salesforce and integrated systems.
Manage user accounts roles and permissions in compliance with security policies.
Maintain optimal system performance by proactively identifying and resolving potential issues.
Support user onboarding with training sessions and create knowledge base articles training materials and run books for common issues.
Gather user feedback and pain points sharing insights with product teams to inform enhancements.
Contribute to quality assurance by validating new features and updates for functionality and reliability.
Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.
QUALIFICATIONS
Strong analytical and troubleshooting skills with the ability to diagnose and resolve application and data issues.
Proficient in Salesforce configuration (e.g. workflows validation rules permissions reports dashboards).
Experience with data tools like Salesforce Data Loader for bulk updates and uploads.
Familiarity with resolving integration errors and providing creative solutions to system limitations.
Excellent communication skills to explain technical details clearly and concisely to users.
Experience in knowledge base management documentation and process improvement.
Background in Salesforce and other digital application technical support is a strong advantage.
Remote Work :
No
Employment Type
Full Time
