Patient Services Representative II PD
Patient Services Representative II PD
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Job Description
We are so glad you are interested in joining Sutter Health!
Organization:
PAMF-Palo Alto Medical Foundation MPDPosition Overview:
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients verifies information schedules appointments and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient their family/support group and other healthcare providers through competent job performance and effective communication. Adheres to all organizational local/state/federal regulations codes policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.Job Description:
PATIENT SERVICES:
Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.
Obtains patients medical history and insurance information to complete forms for processing purposes.
Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
Ensures that routine and priority tasks are completed within established departmental time frames.
CLERICAL:
Performs general clerical tasks such as answering phones and greeting customers and patients on a daily basis.
Prepares and completes accurate job related documentation including collecting updating and maintaining patient medical and insurance information.
SAFETY:
Maintains a clean neat and safe working environment including organizing files and keeping desks free of loose papers and clutter.
COMPLIANCE:
Performs job responsibilities in compliance with department standards policies and procedures as well as local state and federal regulatory agencies to deliver the highest level of service.
Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental intentional or inappropriate disclosure.
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year of recent relevant experience.
SKILLS AND KNOWLEDGE:
Basic knowledge of insurance policies and procedures as well as patient billing.
Ability to interpret a variety of data and instructions furnished in written oral diagram or schedule form.
Possess written and verbal communications skills to communicate with fellow team members supervisors patients and other hospital personnel.
Well-developed time management and organizational skills including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently as well as be part of the team including accomplishing multiple tasks in an environment with interruptions.
Identify evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patients Protected Health Information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday - FridayWeekend Requirements:
NoneBenefits:
NoUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
Limited Term (Fixed Term)Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.46 to $36.81 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
