Sales Coordinator (Hybrid: Onsite & Remote) (West Region)
Sales Coordinator (Hybrid: Onsite & Remote) (West Region)
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Job Description
ARE YOU A CURRENT US FOODS EMPLOYEE PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the West Region of the United States as follows: Anchorage AK Everett WA Fife WA Spokane WA Billings MT Portland OR Salt Lake City UT Albuquerque NM Lubbock TX Phoenix AZ Las Vegas NV San Diego CA Corona CA Los Angeles CA Fontana CA San Francisco CA Sacramento CA Reno NV Fresno CA within a 50 mile distance to the listed Distribution Offices.This role will most likely be in the office approximately 1 time per month or occasionally for training.
The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling administrative support and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products systems and tools. Serve as the primary liaison between Customers Territory Managers District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations Credit & Transportation. Engage in regular phone conversations with customers including taking orders resolving issues and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers as needed. Escalate issues to appropriate parties as necessary to ensure appropriate responses.
BECOME A US FOODS ASSOCIATE!
Ready to build a career with a company thats leading the foodservice industry
We help YOU make it!
Our Sales Coordinators can start between $17.50 -$19.50/ hour depending on experience and geographical location within the West Region!
Schedule
Sunday - Thursday
9:30 am - 6 pm MT
Benefits: Full US Foods Benefits - DAY 1!
medical dental vision 401K life insurance and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within excellent training programs and a continuous improvement focus.
Main Ingredients of the Job
Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
Contact customers for orders add-ons etc. Process orders through internal order entry systems. Promote Customer engagement with US as a source for order entry as well as Value added Services
Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items close-out items and special buy items.
Team up with Territory Managers (average 10) to actively support their customers through regular scheduled contact and drive sales performance with suggestive persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in US
Respond to customer and Territory Manager questions and requests (e.g. price information) in a timely manner either by determining answer on your own or escalating to appropriate Market or Area resources (Operations Category Management Finance Replenishment etc.) or external vendors as required. Maintain ownership of all follow up communication from escalated inquiries.
Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include but is not limited to the following: US Foods On Line Edge PRISM Retalix Enterprise Product Search (EPS) Demand Communication Tool (DCT) SODS system for Special Orders CDMR for Credit requests Tandem SMOI for Special Order Management CES Quotes to support Equipment & Supply Sales
Take personal responsibility for continued professional development.
Attend department sales meetings product trainings and cuttings to develop and grow product and vendor knowledge as required.
Provide administrative support to Territory Managers and Sales Management to process credits special orders drop-ships re-routing delivery days will calls etc.
Respond to product receiving and pricing inquiries ensuring accuracy and timeliness.
Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
What You Bring to the Table
High School diploma or equivalent required; Bachelors degree preferred.
At least three (3) years of previous customer service experience required. Food service distribution experience preferred. Previous sales experience preferred but not required. Working knowledge of CRM tools is a plus (especially if its ).
Strong verbal communication and interpersonal skills and solid problem resolution ability required.
Candidate must have a solid customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products.
Able to process multiple issues simultaneously driving them to successful resolution.
Working knowledge of Microsoft Word Excel and Outlook required
This role will also receive: overtime compensation
Benefits for this role may include health insurance pre-tax spending accounts retirement benefits paid time off short-term and long-term disability employee stock purchase plan and life insurance. To review available benefits please click here: depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$17 - $25***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Required Experience:
IC
Employment Type
Full-Time
