Operations Team Lead

Available Locations: Lisbon

About the role

What You Would Do Here:

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services who would be the functional point of contact for the local operations team Team Leader whos ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. Youll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.

Responsibilities

• Payroll Sign off - Execute the monthly checks on the region payrolls to ensure they are being submitted accurately
• Follow schedule for the SOX Control items and ensure they are on track
• Track any change / improvement required for Business Processes with appropriate requirement gathering being able to translate business needs into technical requirements.
• Regional Offer Approval
• Lead on improvement projects defined by the group
• Regional Senior Mgmt Support
• Analysis of support tickets and business process to provide regional status and opportunities for process improvements
• Partner with COEs and other team members to test new functionality and troubleshoot technical issues.

Skills/experience

• Desired 5 years of experience in People Operations / Payroll / Employee Relation matters for EMEA
• Experience with HR systems such as Workday and Zendesk. Experience with Core Talent and Comp is a plus.
• Able to lead projects for enhancing operational efficiency in the region and partner with other teams
• Highly detailed and process oriented
• Solid knowledge of EMEA countries employment law and experience operating as lead within these environments. Experience in India local practices is a must.
• Strong customer focus and relentless commitment to employee experience
• Strong oral and written communication skills effectively presenting information and responding to cross-region and cross-functional customer questions
• Able to prioritize and execute accordingly ready to report on status on demand
• Strong organizational problem-solving and time management skills
• Adaptability in a global fast-paced environment
• Extensive experience with overseeing payroll changes and reports for EMEA region

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.