Service Desk Level 1 Analyst

We are hiring for a hybrid Service Desk Level 1 Analyst in Nashville!

At DYOPATH were not just another IT company were apeople-firstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our award-winning team!

Why DYOPATH

• People-First Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
• Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
• Amazing Benefits:
  • Medical Dental Vision and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because we know pets are family too!)
  • And more! Check out our full benefits available athttps:// Were Looking For: Service Desk Level 1 Analyst (hybrid)

    Were seekinga motivated and customer-focusedService Desk Level 1 Analystto join our IT support team. In this role you will be the first point of contact for users experiencing technical issues. You will provide first-level support via phone email and chat ensuring timely and professional resolution or escalation of IT-related problems.

    And yes youll be doing all this while having fun working in a culture thats all about teamwork mutual respect and making sure you feel appreciated!

    The Details:

    • Location: hybrid in Nashville TN 37203
    • 2nd shift available: Monday - Friday 3:30pm - 12:00am CST
    • Pay: $19.40/h (includes a $.40 shift differential)

    What Youll Be Doing:

    • Promptly respond to support requests received via phone email and chat.
    • Accurately log all interactions and incidents in the service desk ticketing system.
    • Deliver first-level technical support for issues related to hardware software networks and mobile devices.
    • Troubleshoot and resolve technical problems or escalate to higher-level support teams when necessary.
    • Ensure all service desk tickets are documented thoroughly and resolved in a timely manner.
    • Conduct follow-ups with users to confirm issue resolution and ensure satisfaction.
    • Continuously develop technical skills through training certifications and self-directed learning.
    • Contribute to special IT projects and initiatives as assigned.

    Required Skils and Qualifications:

    • 12 years of experience in a technical support or service desk role.
    • High school diploma or equivalent required.
    • Strong customer service and communication skills.
    • Ability to explain technical concepts to non-technical users.
    • Proficiency with Microsoft Office Windows OS and basic networking.
    • Familiarity with ITIL or similar service management frameworks is a plus.
    • Strong problem-solving and multitasking abilities.
    • Team-oriented with a proactive and positive attitude.
    • ITIL Foundation (preferred)
    • Microsoft 365 Certified: Fundamentals (preferred)

    Why Join Us
    Join a team that actually makes tech support funwhere learning never stops your ideas matter and every day brings a new challenge!

    Equal Opportunity Employer

    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.