Financial Counselor- Greensboro
Financial Counselor- Greensboro
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Identifies delinquent accounts and contacts patients regarding payment arrangements prior to their scheduled appointment. Maintains communication with front desk for collection efforts.
- Communicates over the phone and in-person with patients to discuss payment policy payment plans and accepts patients financial status and establishes a budget payment plan within CNSAs policies as necessary.
- Prepares patient correspondence in accordance with CNSA policies.
- Utilizes various internal reports to monitor patient account activity takes appropriate action based on these reports and maintains communication with the affected internal and external parties.
- Processes posts and balances patient payments daily.
- Responds to inquiries from attorneys and patients.
- Identifies researches and resolves patient billing complaints/issues.
- Serves as a back-up to front desk for patient check-in as needed.
- Supports the A/R team as needed to complete assignments.
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains open-minded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system-wide improvement plans
- Reports to work and adheres to the assigned schedule from the manager
- Performs high-quality work that is neat accurate complete and on time
- Offers help to all patients by promptly responding to requests and needs
- Asks questions to gain a full understanding of assignments
- Uses computer for approved work purposes only and limits personal phone calls
Employment Type
Full Time
