Customer Service Analyst
Customer Service Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Customer Service Manager the Customer Service Analyst will:
- Create new Customer setup requests and give the first stage approval for new accounts.
- Initiate and approve amendments to existing accounts.
- Be responsible for front line support for blocked customer orders involving contacting customers and managing the order block removal through SAP
- Handle Customer Complaints in the first instance
- Generate proforma invoices when required
- Receive general customer enquiries and work to resolve where possible
- Contact customers to obtain information as required
- Communicate with internal departments sales teams and customers to complete order processing functions
- Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed
- Support the training of new starters
- Responsible for understanding and complying with all company policies and procedures
- Other responsibilities as assigned by Supervisor
Qualifications :
- Strong Customer service experience required
- Must be confident talking to customers on the phone
- Customer complaint handling experience preferred
- Excellent communication skills (Orals and Written)
- Prior SAP experience preferred
Systems
- SAP
- Microsoft Suite including basic Excel
Business Knowledge
- Customer Service
- Pharmaceutical Industry background (preferred)
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Employment Type
Full-time
