Night Manager
Night Manager
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Job Description
What youll do
We are looking for an experienced Night Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Front Office Manager the Night Manager will lead and supervise the Front Office departments operational functions throughout the night.
- Lead and supervise night shifts ensuring safety security and a seamless guest experience.
- Undertake a review of end-of-day takings against logged reports.
- Edit all reports to ensure accuracy and full completion investigating any anomalies found between daily reports and takings.
- Train the Front Office night team in ensuring the accurate completion of systems and processes.
- Conduct nightly audits meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Collaborate with the team to enforce procedures creating a tranquil environment.
- Manage overnight reservations and check-ins providing efficient and friendly service.
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
Qualifications :
What we are looking for...
- Minimum of 2 years of Front Office experience at night shift preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Someone who understands celebrates and embraces the SLS brand values.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to multitask work in a fast-paced environment meet deadlines and have a high-level attention to detail.
- You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team guests and colleagues alike. You make a positive impact.
- You are an excellent relationship builder confident in working with other teams and leaders; youre passionate about what we can achieve together.
- You take ownership of important issues solve problems and make effective decisions.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
