drjobs Director of Professional Services

Director of Professional Services

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1 Vacancy
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Job Location drjobs

College Station, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

As the Director of Professional Services you will play a critical leadership role in ensuring our Enforcement Mobile customers not only adopt but truly thrive with our solutions. This is a high-visibility high-impact position at the center of the public sector software industry. Your leadership will directly influence customer satisfaction team performance revenue growth and long-term retention. Working closely with the General Manager and key leaders youll be responsible for the success of our delivery service customer onboarding and ongoing client experience.
Responsibilities:
What success looks like in this role
Strategic Leadership
  • Develop and execute a strategy for professional services onboarding and support transition.
  • Drive innovation in service delivery models to boost customer satisfaction and retention.
  • Establish and track KPIs to measure service/support success.
Team Leadership & Development
  • Lead and mentor high-performing teams serving Enforcement Mobile clients.
  • Foster a culture of customer-centricity collaboration and continuous improvement.
  • Recruit develop and retain top talent for scalable operations.
  • Promote accountability client focus discovery and growth.
Customer Experience
  • Ensure a seamless journey from kickoff to support.
  • Serve as a customer advocate to resolve issues and improve experience.
  • Collect and act on customer feedback regularly.
Operational Excellence
  • Optimize workflows tools and processes to improve efficiency and service quality.
  • Manage budgets and resources to meet goals.
  • Leverage automation and tooling to scale service delivery.
Collaboration & Alignment
  • Partner with Sales Development Support and other teams to align and optimize the customer journey.
  • Maintain awareness of client/partner needs through regular engagement.
  • Participate in product release planning to ensure successful rollouts.
Financial Responsibilities
  • Manage the P&L to meet revenue expense and margin goals.
  • Ensure accurate budgeting forecasting and strategic planning.
  • Drive efficiency across delivery contracting planning and implementation.
  • Support key contract negotiations as needed.
Administrative Responsibilities
  • Deliver feedback reviews and growth plans for team members.
  • Develop training and assessment plans for services staff.
  • Evaluate update and enforce policies to address inefficiencies and risks.
  • Perform additional job-related duties as needed.

Qualifications:
What were looking for in a candidate
  • Bachelors degree in business technology or related field (MBA or advanced degree preferred).
  • 10 years of experience in professional services or related fields.
  • 4 years of experience in leadership roles.
  • Proven track record of scaling service/support operations in software or tech environments.
  • Strong strategic thinking problem-solving and analytical skills.
  • Excellent leadership communication and interpersonal abilities.
  • Familiarity with SaaS models and customer lifecycle management.
  • Strong presentation skills.
  • Proactive action-oriented and comfortable in a transforming environment.
  • Creative problem-solving and ability to simplify complex topics.
  • Willingness to travel 812 times per year for key events or client meetings.


Required Experience:

Director

Employment Type

Full Time

Company Industry

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