drjobs Customer Service Associate - Kutztown, PA!

Customer Service Associate - Kutztown, PA!

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1 Vacancy
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Job Location drjobs

Kutztown, PA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description


Customer Service Associate

Location: Kutztown PA
Company: HTSS

Our client is seeking a Customer Service Associate who excels in communication is comfortable in digital platforms and is passionate about delivering excellent customer service. Youll be the first point of contact across email phone chat and social mediahelping customers with inquiries orders returns and product information while representing the brand voice with professionalism and care.



Key Responsibilities:

  • Respond to customer inquiries via multiple channels (email phone social chat)

  • Resolve service tickets using tools like Shopify and Reamaze

  • Process returns exchanges and replacements accurately

  • Collaborate with internal teams to address customer feedback

  • Maintain clear records of all customer interactions

  • Support product launches and promotional campaigns

  • Represent the brand on social media in a thoughtful consistent voice



Qualifications:

  • 3 years of customer service experience (e-commerce/CPG preferred)

  • Excellent written and verbal communication skills

  • Detail-oriented organized and solution-focused

  • Proficient in Microsoft Office; Shopify or CRM platform experience is a plus

  • Comfortable interacting on social media

  • College degree or relevant work experience



How to Apply:

Please submit your resume at OR email to We look forward to hearing from you!


Required Experience:

IC

Employment Type

Temp

Company Industry

About Company

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