Region Support Specialist
Region Support Specialist
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$ 52800 - 79200
1 Vacancy
Job Description
Job Description Summary
This role essentially is responsible for accurate and timely billing for Non-Contract / HBS services.The successful candidate will need to reside in the United States supporting the East Coast Time Zone standard day shift work hours.
If you reside within 50 miles of Waukesha WI you will be required to go into the office 3 days a week. Otherwise anyone outside of this area you will work fully remote.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Responsibilities:
Responsible for accurate and timely billing for Non-Contract / HBS services
Validate / capture all Purchase Orders for PO required customers to include the amount bill to address and contact information
Review for OT compliance entitlements and bill with the correct rates
Check for any Warranty / EOSL for each asset
Ensure all information is accurate and complete for legal compliance
Make any manual adjustments for missing rate lists
Research all Entitlements and verify for Contract customers within Siebel and ensure all are applied correctly
Partner with the Region teams to include the MSDs ASLs and Field Engineers to ensure debriefs are completed and all information is accurate on all Service Requests
Ensures all Multi-Vendor billing is accurate with billing rates (flat / % increase) and all attachments are complete
Completes verification for reports quarterly in APPTUS 6.0 Monitoring for all pool related accounts
Works on all Cryogen related outages and ensures proper billing to customers
Verifies all Discount and Concession approvals prior to closing out any Service Requests
Engages in billable calls / coffee breaks to review aged Service Requests driving completion to close and bill to our customers
Required Qualifications:
High school diploma/GED and a minimum of 2 years of experience in one or more of the following areas: customer service order management billing project management process management or related experience.
Proficient with Microsoft Office (Excel Outlook Word)
Desired Qualifications:
Experience with Siebel CRM
Adaptable to working in a changing work environment.
Strong team player.
Ability to work well with others and willing to support team members.
Ability to work from home in a dedicated office space free from distraction with a high-speed internet connection.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-DP1
#Onsite
#Remote
For U.S. based positions only the pay range for this position is $52800.00-$79200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
