DescriptionWe are looking for an experienced product manager to help create experiences and services for people with Chinese ancestry to discover their heritage and family history. This role requires a deep understanding of end-user customer needs the customer journey identifying and prioritizing requirements and working with others to deliver products that customers love.
Responsibilities- Leading and participating as part of the product quartet (product management development QA and UX/design) in researching and understanding the needs and motivation for those interested in family history and to create the product strategy
- Becoming a subject matter expert on the needs challenges and motivations of people with Chinese ancestry
- A/B testing analyzing metrics gathering customer feedback and continually improving the user experience
- Translating customer needs into product requirements and establishing product vision objectives and strategies
- Working with other teams and leaders on schedules dependencies and deliverables
- Participating in daily standup meetings and bi-weekly sell-offs and sprint planning meetings
- On-going tracking and reporting on key metrics learnings and next steps
- Regular remote testing and customer interactions with occasional travel to research customer needs and test product ideas and features
Qualifications- Bachelors degree in related field or equivalent professional experience.
- Eight plus years of relevant professional experience including successful track record in product development or product management.
- Subject matter expertise relating to Asian culture especially Chinese culture language history and/or genealogy.
- Chinese (Mandarin or Cantonese) language proficiency is a definite plus.
- Passion for family history and experience helping others to find and take names to the temple.
- Passion for understanding customers and delivering products and services that meet their needs
- Metrics driven approach to measuring success and finding ways to continually improve including contextual inquiry A/B testing usability testing and on-going user feedback
- Must have clear concise communication and presentation skills
- Ability to create a product vision that excites users and inspires and aligns internal teams and the skills to turn that vision into a well-defined product roadmap and user stories
- Experience with Agile Scrum and Lean Startup development
- Ability to work with people of different backgrounds disciplines skills cultures and languages
Required Experience:
IC